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Five Star Ford
North Richland Hills, TX
8,602 Reviews
Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one.
Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 8,602 reviews
September 14, 2022
Always pleased with the great service provided when I come in and see John hillsinger. Thank you !! come in and see John hillsinger. Thank you !! More
by SARAH
Employees Worked With
September 14, 2022
Joad was awesome! Very professional and helpful getting me set up with the perfect new car! Thank you for the great experience. Will definitely recommend friends to co Very professional and helpful getting me set up with the perfect new car! Thank you for the great experience. Will definitely recommend friends to come here for their next car! More
by Micheala green
Employees Worked With
September 13, 2022
I have nothing but great things to say about my overall experience at this dealership. From my Sales Rep. Q, to his Manager, Jeff, along with Chris, and M.M. in the finance department you guys are AWESOME! experience at this dealership. From my Sales Rep. Q, to his Manager, Jeff, along with Chris, and M.M. in the finance department you guys are AWESOME! Thank you’ll again for working hard to get me the best deal. More
by Corey
September 13, 2022
Excellent customer service starting with our Sales Rep. Q, on to the Manager, Jeff, along with, Chris and M.M. in the fiance department. My son and I can't thank you'll enough for everything! Q, on to the Manager, Jeff, along with, Chris and M.M. in the fiance department. My son and I can't thank you'll enough for everything! More
by Constance
September 11, 2022
I cannot say enough about my salesman Al, he went above and beyond to make sure I was comfortable with the process; spending time with him was very educating, he is wonderful. Gary one of the managers che and beyond to make sure I was comfortable with the process; spending time with him was very educating, he is wonderful. Gary one of the managers checked on me regularly making sure I was doing OK Tut the finance manager was a HOOT, he made the process to easy. 5 Star is my only dealership More
by msjodyjolie
September 11, 2022
I can't say enough good about dealing with Alfred El-Darazi throughout the entire process of exploring buying an F150, negotiating terms, being kept informed as to the status of delivery and after-sa El-Darazi throughout the entire process of exploring buying an F150, negotiating terms, being kept informed as to the status of delivery and after-sale support and attention. Alfred is a true professional, and treats you as if you are the only client that he has no matter what. He is soft spoken, sincere, and authentic. If all car salespeople were more like him the entire vehicle buying experience would be something that people would look forward to rather than dreading. I highly recommend that if you visit Five Star Ford in North Richland Hills that you immediately ask to be directed to Alfred El-Darazi. More
by Mike Muhney
Employees Worked With
September 11, 2022
Five Star had just the truck we were looking for to replace our other Ford truck. Alfred did a good job showing us our options. replace our other Ford truck. Alfred did a good job showing us our options. More
by cdonohoe52
September 09, 2022
My family has purchased vehicles from five star ford for many many years. Michael once again made the experience amazing. They aren’t like any other dealer and definitely puts their customers first. many many years. Michael once again made the experience amazing. They aren’t like any other dealer and definitely puts their customers first. More
by Kaitlyn M.
September 09, 2022
William May at Five Star Ford in North Richmond Hills, TX provided outstanding service. Highly recommend him. provided outstanding service. Highly recommend him. More
by Wes
Employees Worked With
September 02, 2022
Joad was great and helped us throughout the entire process. Really made everything go smoothly. process. Really made everything go smoothly. More
by Freddysgarage88
