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Five Star Ford
North Richland Hills, TX
8,609 Reviews
Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one.
Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 8,609 reviews
December 07, 2021
Best costumer service I can ask for. Came in already financed and they challenged to beat it and did. financed and they challenged to beat it and did. More
by Benbana88
December 05, 2021
My experience at Five Star Ford was exceptional. I was purchasing a used car from out of state and Jason Howell made sure that my buying experience was the best. Jason was able provide video walk arounds purchasing a used car from out of state and Jason Howell made sure that my buying experience was the best. Jason was able provide video walk arounds of the vehicle, discuss pricing and help get me in contact with financing which made the process very easy when we arrived at the dealership. Even if you have to drive over 200 miles like I did, I suggest making the drive! More
by Young2883
December 05, 2021
Alfred and the sales & finance team at Five Star went out of there way to take care of me. The service was excellent and I look forward to doing business with them again in the future! of there way to take care of me. The service was excellent and I look forward to doing business with them again in the future! More
by Chris
Employees Worked With
Other Employees :
Siva David "MIT" Christos
December 04, 2021
Preston was personable, professional and persistent. We would not have bought a car here had it not been for him. He got us what we wanted at a fair price. Thank you Preston. would not have bought a car here had it not been for him. He got us what we wanted at a fair price. Thank you Preston. More
by Lynn
December 02, 2021
They are awesome and I love working with Marisa. I have bought here before and will definitively return. bought here before and will definitively return. More
by cindy.newman
December 02, 2021
My sales representative, Crystal Sanders made this a very fast and efficient Transaction. She found me the perfect Expedition and the finance part was very quick. fast and efficient Transaction. She found me the perfect Expedition and the finance part was very quick. More
by Expedition14
December 01, 2021
I had the pleasure of working with Will recently. He understood what I needed and made the whole process so easy! If you are searching for a vehicle, and you value working with a personable, knowledgeab understood what I needed and made the whole process so easy! If you are searching for a vehicle, and you value working with a personable, knowledgeable industry professional, then I would definitely recommend considering Five Star Ford and asking for William May. He's a rockstar and he'll make sure you are taken care of! More
by BIGSHADES50
Employees Worked With
November 28, 2021
Diron Lintz was awesome. He took time to listen to my wants and needs. He was honest and straight forward and very patient. No games. I totally recommend this dealership. Everyone I worked with was gre wants and needs. He was honest and straight forward and very patient. No games. I totally recommend this dealership. Everyone I worked with was great. More
by Marlene
