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Five Star Subaru of Grapevine

Grapevine, TX

4.9
4,021 Reviews
In addition to providing the drivers of Grapevine, Texas with a cornucopia of new Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy, Subaru WRX vehicles and used cars, we at Fivestar Subaru of Grapevine are dedicated to all of your automotive needs. Namely, that includes helping you find the model that best suits your lifestyle and your budget through conversations with our sales consultants and Subaru lease and financing experts. But wait, there's more. After you've left our showroom and driven your new car home, our longstanding relationship has only just begun. Over the miles that you and your Subaru car share, our Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy and Subaru WRX service technicians are available to carry out your model's routine maintenance needs. Moreover, our comprehensive parts department houses all the fixings that do-it-yourself drivers require when electing to tackle their own automotive repairs. In summary, we at Five Star Subaru of Grapevine are looking forward to assisting you in the ways in which match your automotive needs. To learn more about the products and services that our team provides, we welcome you to visit our showroom at your earliest convenience. Housed nearby at 2651 William D. Tate Avenue Grapevine, Texas we're happy to continue the conversation and answer any questions.
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2651 William D Tate Ave

Grapevine, TX

76051

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Showing 4,021 reviews

May 12, 2021

Great experience with the 5 Star Subaru sales and support staff. Chief was helpful in helping us reach a decision about trading. After years with Lexus, we were pleased to see the quality of the Subaru deale More

by TED.MCILVAIN
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
James Inim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shantai Isom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kareem Kusez
May 13, 2021 -

Five Star Subaru of Grapevine responded

Hello Ted and Sandy! It was so very nice to help you at Subaru of Grapevine. We want to make certain you both fully enjoy your new Subaru. Please stop by or give us a call at 817-438-1700 any time. Thank you for your kind words and business, Doug Laymon, Sales Manager

May 10, 2021

This is the second new Subaru I've purchased from Bill Klozik at Five Star Subaru of Grapevine in the last year and a half. Great dealership and it's been a real pleasure working with Bill. I have a Subar More

by JTM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Klozik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Davis
May 11, 2021 -

Five Star Subaru of Grapevine responded

JTM, Both of your purchases at Subaru of Grapevine are truly appreciated. Thank you for your loyalty to Bill and our dealership. When we can help with technical or care questions, we welcome your calls at 817-438-1700. Thanks again for returning to our dealership! Best Regards, Doug Laymon, Sales Manager

May 10, 2021

Azrael was phenomenal! Really great to work with! Would come back to 5 star and get another Subaru in the future! Great customer service! Welcome back! More

by adeyto19
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Azrael Cavazos
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Five Star Subaru of Grapevine responded

Congratulations on your new Subaru, adeyto19! Azrael and I are excited to have you as our Subaru of Grapevine customer. We welcome all of your vehicle questions at 817-438-1700. We are here to help you fully enjoy your car. Thank you, Doug Laymon, Sales Manager

May 09, 2021

Working with Tobias was nothing short of the best customer service I have ever experienced. He was very responsive even with my many questions. He even took the time to go out of his way to get me th More

by Jonathan0726
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tobias Awoniyi
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Five Star Subaru of Grapevine responded

Jonathan0726, Thank you for recognizing Tobias and his efforts to help while shopping at Subaru of Grapevine. When you have future questions, we remain available to assist at 817-438-1700. We look forward to seeing you again. Take Care, Doug Laymon, Sales Manager

May 08, 2021

My first visit, so I needed help from a staff member who guided me by phone. Rio took care of my test driven the Impreza I bought. She was especially helping from the paperwork to setting the GPS on my ne More

by JJACKS25
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rio Manalo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenny Wilder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Davis
May 10, 2021 -

Five Star Subaru of Grapevine responded

Welcome to Subaru of Grapevine, JJACKS25! We are here to help you fully enjoy your new ride. Please stay in touch with Rio or me at 817-438-1700. Do not hesitate to stop by or give us a call if you would like to review its technology or care schedule. Thank you, Doug Laymon, Sales Manager

May 07, 2021

NOT RECOMMENDED AT ALL, A WEEK TALKING WITH A SALE MEN AND WE SCHEDULE TO FINISH THE DEAL TODAY BUT HE SEND ME A MASSAGE SAYING THAT THE CAR WAS SOLD . More

by RACALDERO
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Darrell Cooper
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tobias Awoniyi
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2021 -

Five Star Subaru of Grapevine responded

Hello RACALDERO, Unfortunately, even though we had strongly encouraged you to put down a deposit to hold this vehicle and explained that several other customers were expressing the same interest in it, you choose not to do so. Without a deposit, we can’t hold and take every vehicle off the market that a customer shows a strong interest in and promises to come the next day as not all customers do so. I am sorry that you missed out on this one and would be glad to help find you a similar vehicle. Please call me at 817-438-1700. David Cheney, GSM, Five Star Subaru.

May 07, 2021

Everyone at the dealer is friendly and respectful. The policy to continue to wear masks is very much appreciated. The service was completed in less time than expected. And I gotta admit, I love the car wa More

by bt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2021 -

Five Star Subaru of Grapevine responded

Bt, Thank you for taking the time to review your Subaru of Grapevine service experience. Johnnie and I are available at 817-438-1700 any time you need our automotive knowledge. Let us know when you need our advice. Best Regards, Marcus Procter, Service Director

May 07, 2021

Very polite and knows the features on Subaru cars very well! Doesn't try to fill you full of meaningless jargon and is very professional at his job! Highly recommend him, his colleague Azrael and 5 Star S More

by TxReddman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Azrael Cavazos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Spencer Fuller, Kareem Kusez
May 08, 2021 -

Five Star Subaru of Grapevine responded

Hello TxReddman! We appreciate learning you enjoyed your shopping experience at Subaru of Grapevine. Our team wants to hear from you at 817-438-1700 if you would like to review any of Subaru's technology. Let's make this your best driving experience in 30 years, too. Thank you, Doug Laymon, Sales Manager

May 06, 2021

Mike Ohanesian was a very nice guy to work with, he was friendly and courteous. I made an opportunistic stop to see if I could get a burned out headlight replaced. They took me right in, turned out the h More

by Sandy C
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2021 -

Five Star Subaru of Grapevine responded

Hello Sandy, Your comments and review for Mike and Subaru of Grapevine are greatly appreciated. It is important that we help our customers feel comfortable and safe on the roads. Give Mike or me a call any time you have questions about your Outback at 817-438-1700. We are happy to help! Thank you, Marcus Procter, Service Director

May 06, 2021

I can’t say enough good things about Steve - He’s Da best ,,,,, My wife and I were very happy to say the least. Give that man a big A Da Boy ,,,,, . More

by Slimfastest
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Kroes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2021 -

Five Star Subaru of Grapevine responded

Hello Slimfastest, It is great to hear your kind words for Stephen and Subaru of Grapevine. We want to make certain you and your wife fully enjoy your new Subaru. Let us know if you would like to stop by to review its features at any time. We look forward to hearing from you at 817-438-1700. Thank you, Doug Laymon, Sales Manager

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