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Fred Martin Superstore

Barberton, OH

Overview
Employees
Reviews
Vehicles
4.7
2,634 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,634 reviews

November 07, 2021

Great experience at this dealership. Rob Zabel was our consultant who took care of us. He was experienced, thoughtful, and patient with us. I would definitely purchase a vehicle with Rob and Fred Martin a More

by sturz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Rizzotto
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2021 -

Fred Martin Superstore responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Rob met your expectations. Thank you for choosing Fred Martin Superstore. We look forward to having you as one of our valued customers for many more years to come! Thank you - Fred Martin Superstore Team

November 06, 2021

Working with Rob Zabel was the best experiance. He made it so easy. I love my Jeep Grand Cherokee. We will definately be back! More

by abcdmccune4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2021 -

Fred Martin Superstore responded

Thank you! Here at Fred Martin Superstore, customer satisfaction is our #1 priority. We are glad to hear you enjoyed working with Rob, and it was a pleasure having you at the dealership. We hope you're enjoying your new Jeep! Thank you - Fred Martin Superstore Team

November 05, 2021

Amber was awesome to work with. Straight forward and very kind. Needed a new vehicle and she did everything she could to make sure I got it and was happy. Great person! More

by Shawn2679
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2021 -

Fred Martin Superstore responded

We are very happy to hear that Amber provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you - Fred Martin Superstore Team

November 05, 2021

Everyone I came in contact was amazing. Mike did a miracle for my family. We appreciate them More

by JROBINSON0607
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Rizzotto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Rutherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2021 -

Fred Martin Superstore responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you - Fred Martin Superstore Team

November 03, 2021

We have bought/leased a few vehicles from this dealership and have always been very pleased with their ability to meet our needs! More

by AROGERS06
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2021 -

Fred Martin Superstore responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Thank you - Fred Martin Superstore Team

November 03, 2021

Very nice and extremely helpful. Would definitely come back for our next vehicle. Nice job. More

by Sdorcik
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Piatt
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Nov 04, 2021 -

Fred Martin Superstore responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

November 03, 2021

Fred Martin made this process quick and simple! Appreciated being treated like a valued customer. I was very impressed with Malik’s knowledge and patience during this process. He worked with me for More

by madisan.devore
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Adair, Malik Alexander
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Nov 03, 2021 -

Fred Martin Superstore responded

Thank you for your business and this review. We're happy to hear Malik and our team was able to serve you and demonstrate our commitment to great service. Congratulations on your new Jeep! If there is anything we can assist you with in the future, please let us know. Thank you - Fred Martin Superstore Team

November 02, 2021

We were very pleased with our experience. Geoff treated us very well and gave us great options. More

by girlfrien23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoff
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Nov 02, 2021 -

Fred Martin Superstore responded

Thanks for your feedback on your recent visit to Fred Martin Superstore. I'm glad to hear that Geoff was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Thank you - Fred Martin Superstore Team

November 02, 2021

The gentleman we worked with were amazing. They answered all our questions and got us into a new truck. More

by KMSAUNIER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Bacon
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Nov 02, 2021 -

Fred Martin Superstore responded

Thank you for taking the time to share your feedback with us. Richard and our team work hard to make sure our guests have an exceptional experience. Congratulations on your new truck! We will share your comments with our team, and we look forward to working with you again. Thank you - Fred Martin Superstore Team

November 02, 2021

Not pushy very knowledgeable about the vehicle ! Right up front about all incentives Great salesperson 👌 More

by X1130DB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill King
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 03, 2021 -

Fred Martin Superstore responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Thank you - Fred Martin Superstore Team

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