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Fred Martin Superstore

Barberton, OH

Overview
Employees
Reviews
Vehicles
4.7
2,648 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,648 reviews

November 14, 2021

Amazing crew could not ask for a better team to facilitate our purchase. Thank you . More

by Ryanfairbanks2013
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Marco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Monroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Rutherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devon Richardson, Mathew Gorbe
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Nov 14, 2021 -

Fred Martin Superstore responded

Ryan, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Fred Martin Superstore, we look forward to having you as one of our valued customers for many more years to come! Thank you - Fred Martin Superstore Team

November 13, 2021

My salesman was very good. No talking in circles. Out of there in 2.5 hrs. More

by HWALTON001
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Rizzotto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lonnie
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Nov 14, 2021 -

Fred Martin Superstore responded

Thank you so much for choosing Fred Martin Superstore! Congrats on your new purchase, and let Nick know if we can be of any more assistance! Thank you - Fred Martin Superstore Team

November 13, 2021

Lonnie is an honest, patient salesperson. I trust him completely. He made the process an ease. More

by HEATHERE0430
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Murdock
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Nov 14, 2021 -

Fred Martin Superstore responded

Heather, Thank you so much for your kind words for Lonnie, and for taking the time to leave us this wonderful feedback! Thank you - Fred Martin Superstore Team

November 13, 2021

Outstanding customer service. Everything was ready to sign spent no unnecessary time messing around in closing my deal More

by kevin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2021 -

Fred Martin Superstore responded

Kevin, Here at Fred Martin Superstore, customer satisfaction is our #1 priority. Rob and our team always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Thank you - Fred Martin Superstore Team

November 13, 2021

Friendly staff and helpful. Was able to get us into the vehicle of our choice! More

by skyesthelimit00
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2021 -

Fred Martin Superstore responded

It's great to hear that Amber was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

November 12, 2021

I’ve purchased 4 vehicles from the Martin Super Store New and used Sales people are there to assist you with what you need. Service on vehicles is 200% excellence. They know cars The More

by ORDERS2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Chaboudy
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Nov 12, 2021 -

Fred Martin Superstore responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Thank you - Fred Martin Superstore Team

November 12, 2021

Very helpful. They made sure to get me in a car I am beyond happy with. Even offered to detail it and give a rental since I needed it before it could be done. I will definitely be back. More

by Kewtpie12387
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Smith
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Nov 14, 2021 -

Fred Martin Superstore responded

It's fantastic to hear that Tim provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

November 11, 2021

They have a huge selection of vehicle to choose from. Chris was a fantastic salesman More

by Shanelle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 10, 2021 -

Fred Martin Superstore responded

Thank you for choosing Fred Martin Superstore, Shanelle, your feedback and rating mean a lot to us. We're glad Chris was able to help, and we hope to see you again! Thank you - Fred Martin Superstore Team

November 11, 2021

They are very attentive and they do not waste your time. They made the experience for my son a very positive one for his first car buying experience. More

by rregann
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Malik Alexander
Report | Print
Nov 11, 2021 -

Fred Martin Superstore responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Congratulations to your son on his first car buying experience! Thank you - Fred Martin Superstore Team

November 10, 2021

Great atmosphere with great people, Felt comfortable during my whole experience. Great place to buy! More

by drakeregan58
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Malik Alexander
Report | Print
Nov 10, 2021 -

Fred Martin Superstore responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fred Martin Superstore. Thank you - Fred Martin Superstore Team

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