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Fred Martin Superstore

Barberton, OH

4.7
2,648 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,648 reviews

April 02, 2023

Andrew Adair was one of the best salesman that I’ve ever bought a car from.. He was very patient and explained things very well. I would definitely recommend him as a salesman to any family or friends. Than More

by REDAVON22
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
William Monroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor Skunza, Andrew Adair
Apr 03, 2023 -

Fred Martin Superstore responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Thank you - Fred Martin Superstore Team

April 02, 2023

Rob Zabel helped me to get my dream car! I walked away happier than ever with a new Jeep Compass Trailhawk. He was amazing to work with and very helpful with any and all questions we had! I More

by Elenap
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2023 -

Fred Martin Superstore responded

Thank you so much for choosing Fred Martin Superstore! Congrats on your new purchase, and let us know if we can be of any more assistance! Thank you - Fred Martin Superstore Team

April 01, 2023

Bill is very attentive and works hard to get my family in the vehicles we want. We have worked with him on five different vehicles and always takes the proper time to help us out and even made arrangements t More

by ndouglas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2023 -

Fred Martin Superstore responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you - Fred Martin Superstore Team

March 31, 2023

Mike, is such a great guy. Mike goes above and beyond and actually listens to what you want and need, he Is very calm and makes you want to keep trying to find something becaus More

by canyonzero
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Trissel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Allison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2023 -

Fred Martin Superstore responded

Thank you for the high review and for the kind words about Mike! We're glad he was able to get you into the right vehicle. We appreciate your business and hope we can make your next experience 5-stars! Thanks again!

March 30, 2023

Greatest, fast. Didn’t take all day. I’m a satisfied customer. I will consider doing business with them again one day. More

by FANITAPULLEN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Smith
Mar 31, 2023 -

Fred Martin Superstore responded

Thank you so much for the kind words and the 5-stars! We appreciate your business and look forward to seeing you again!

March 30, 2023

It was a pleasure working with Ben Patron. We've bought several jeeps from him. We will definitely call Ben again when we are ready for our fourth Grand Cherokee! More

by JPKAY0321
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rhonda
Mar 31, 2023 -

Fred Martin Superstore responded

We love to hear it! We're glad Ben was able to get you into the right vehicle! Thank you for your review and for your purchase. Congratulations on your new Jeep!

March 29, 2023

Not very happy with Fred M we are still waiting on a call back about the key to our Traverse. My husband drove 2 hrs and they weren’t able to give us the key and no one has yet called us back. It has been More

by RYAN.GERALD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Colton Terepka
Apr 03, 2023 -

Fred Martin Superstore responded

We apologize for the frustration. We have been informed that one of our managers was able to reach you and are having a company come out to you to get new keys cut. If there are any other issues with your experience, please reach out to us at fmcares@fmcars.com and let us know. Thank you for your review.

March 29, 2023

You give me $5500 for a trade in and have it listed for $13,500. I know I agreed eventually, but I also knew you lowballed me. Luckily, my wife really wanted the vehicle we bought. More

by SDCHARGERS20
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joey Phillips
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2023 -

Fred Martin Superstore responded

Hello There- without specifically knowing your vehicle, there is actually a reason why your trade in would be listed higher now on our website than the value you were given as a trade. We spend twice as much on used car reconditioning on average as other dealers do when compared to other CDJR dealers in our area. This means we take every used car that we intend to retail, have a thorough inspection, repair items as needed to bring it to the high standards we expect from our used car inventory, and detail the vehicle. We also offer a free warranty, 3 years of oil changes, and 3 years of roadside assistance with cars over $10,000. This of course costs time and money, and increases the price of the vehicle. We totally understand why seeing your vehicle online now selling much higher would surprise you, but we add thousands of dollars in value. Thanks for your comments.

March 29, 2023

We have bought many cars/trucks from Fred Martin over the years and have always been very satisfied!!! Jeremy makes the whole process easy and with great experience!! More

by JENKINS1970
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Wootan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2023 -

Fred Martin Superstore responded

We're glad to hear that Jeremy has been able to take great care of you and get you into the right vehicle! Thank you for leaving us 5-stars and for your business. Congratulations on your new Ram!

March 29, 2023

Everyone we have dealt with at Fred Martin are excellent this is our second purchase and we will not deal with any where else More

by Flanagan0258
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trey Mihok
Mar 30, 2023 -

Fred Martin Superstore responded

Thank you so much for choosing us! We appreciate being your first choice and we also appreciate you taking the time to leave us a 5-star review. Thank you again and congratulations on your purchase!

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