Gates Toyota

Knowledgeable sales and very efficient I put 4 stars instead of 5 because of poor masking by the staff. I dropped a folder off following my purchase and the receptionist wasn't wearing her I put 4 stars instead of 5 because of poor masking by the staff. I dropped a folder off following my purchase and the receptionist wasn't wearing her mask. I asked her to put it on before I approached and she claimed she couldn't hear me (there IS oppressive music playing all the time) and motioned me to come closer. No way! I placed the folder on the far edge of the counter and cleared out. I made special arrangements to meet with a salesperson who would observe masking requirements before the purchase and he was nice about it. But, frankly, I shouldn't have to go the extra mile to get workers to do the right thing. There were salespeople all over the property, inside and out without masks. I have a long history of good purchases and excellent service experiences. Otherwise, I would drop the business like a hot potato. More

Everyone one is friendly and knowledge when asked questions. If something needs replaced they show you the product the recommended to be replaced. The waiting area is comfortable and quiet. I recomme questions. If something needs replaced they show you the product the recommended to be replaced. The waiting area is comfortable and quiet. I recommend them to everyone. More

Friendly and infomative. I asked to have the brakes checked out because of a noise and asked them to do a oil change while it was in there. Plus i needed a quote on some new t I asked to have the brakes checked out because of a noise and asked them to do a oil change while it was in there. Plus i needed a quote on some new tires and they gave me a quote on three different kinds of tire and i appreciate that. They also had a few other items that may need to be looked at as well. More

Gates treats me like family they do the best for my car. They tell me what I need An answer on my questions . I would not want to take my car anywhere else. They tell me what I need An answer on my questions . I would not want to take my car anywhere else. More

Great experience overall! Everyone that I dealt with was great!Mercedes was not only professional, but added fun to the experience! Thank you all so much! great!Mercedes was not only professional, but added fun to the experience! Thank you all so much! More

Reliable I was able to set a next-day appointment for a factory recall and routine service and the work was completed quickly. Car was disinfected. I was able to set a next-day appointment for a factory recall and routine service and the work was completed quickly. Car was disinfected. More

Recall, Service My car was recalled and it needed to be serviced. Gates rented me a car, but the rental place did not show. The service department immediately got m My car was recalled and it needed to be serviced. Gates rented me a car, but the rental place did not show. The service department immediately got me a car for the day. The service was done in the time frame they said it will be done. I love Gates. More

Great timing and great customer service. I left my vehicle overnight to be done for an oil change and the next morning i received the text my car was done very promptly after opening. No complaints a vehicle overnight to be done for an oil change and the next morning i received the text my car was done very promptly after opening. No complaints at all. More

Gates put me in a truck I love, without pressuring me into a sale. They simply gave me some options and prices and were fine giving me time to decide on a vehicle. I dealt with Trent Jackson and he did a into a sale. They simply gave me some options and prices and were fine giving me time to decide on a vehicle. I dealt with Trent Jackson and he did a great job finding the right truck for me. More