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Gateway Subaru

Delmar, MD

4.9
871 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our new inventory or used inventory online, request more information about vehicles, set up a test-drive or inquire about financing! Our services include trusted Subaru repair and original Subaru parts, to help our customers purchase the car of their dreams. If you don't see what you are looking for, Contact Us, and we will let you know when vehicles arrive that match your search! Or if you would rather discuss your options with our friendly sales staff, click on Directions for interactive driving directions, and other contact information. We look forward to serving you!
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30275 Winner Blvd

Delmar, MD

21875

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Showing 871 reviews

October 05, 2023

Very easy process in purchasing our new Forester. Janet was able to locate the color we wanted and placed a hold on it for us. Took longer to arrive than expected, but was just what we wanted. Thank More

by riri709
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zach Nagler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janet Beyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawn Shores, delivery specialist gave a nice tour a week later.
October 03, 2023

This is the second Subaru Forester that I have bought from them. My 2016 did not have all the safety features that my 2023 does. Although there is another dealer closer to me, my only choice was to go b More

by Maria
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Little
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 02, 2023

We recently purchased a 2024 Subaru Outback and couldn't be more pleased with the car and the total buying experience. We have been buying cars for over 50 year and this was by far the best and easiest new More

by R@J
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Zach Nagler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janet Beyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawn Shores
September 30, 2023

Great experience with whole buying experience, Janet was great! Refreshing how easy they made the whole transaction! More

by Jamesfreiberg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Little
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janet Beyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 29, 2023

just ready nice people to work with. and the dog too so happy to see you. JOE FRANCISCO in sales great guy. And he from NY. More

by capemay16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zach Nagler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cascio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JOE Francisco
September 21, 2023

I just picked up a new Subaru. When it was order they quoted my a great price on the Subaru I was trading in and a great price on the new one. When the new one ordered from the fac More

by Phil
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Frank Ferrogine
1.0
This rating includes all reviews, with more weight given to recent reviews.
Don Scullen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Janet Beyer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The finance guy
Nov 07, 2023 -

Phil responded

Disregard my last. This was a factory order at a price lower than another dealer. Then I discovered that items that would normally be included in a Crosstrek Limited was not there. I contacted the salesperson Joe Francisco. He informed me that the sales manager did not include the mirror; the standard one that has buttons to open and close garage doors; but $483, something like that, I could get it. After complaining I asked for it at no charge and I decided to opt out of the $800 for the clear coating that I did not yet get since I no longer had any trust in the company. All was agreed to and I would be notified when the mirror came in. After I few week I heard nothing. After an email to Joe I was informed that my email to him was blocked and that I would pay for all. The audio system sounds inferior to the one in my 2018 Crosstrek limited so I am wondering if that was degraded also. I will try to find out. Bottom line is I got a lower price because what a reasonable person that had a the 2018 limited would expect. So, the stars should be 1; no wonder I was asked to do the first reply.

Nov 07, 2023 -

Gateway Subaru responded

Hi Phil, We are sorry that you feel we have dropped the ball with this issue, however as stated, the homelink mirror is not standard equipment on crosstrek but we did agree to throw it in at no charge to you. We would like to install this mirror for you by picking up your vehicle and dropping it off to you at your convenience. Thank you.

September 15, 2023

It was a pleasure working with Janet. She was thorough. Answered all our questions and made the whole process go smoothly. Would highly recommend. More

by jvu1752
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Janet Beyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2023

The staff are very welcoming and quick to speak to you. The work and customer areas are clean and well cared for. More

by pastorrich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Scullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2023

Best car buying experience ever sale person Janet Beyer is excellent explain everything A to Z after 2 week after Don explain all the options we are very happy I recommend to everyone go see Janet Beyer m More

by hahobjkuu
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don Scullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Little
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janet Beyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2023

From the moment we made contact with the dealership, to the day we drove away in our brand new Forester, every moment with Gateway was a pleasure. More

by Dog Mom
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zach Nagler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Darling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janet Beyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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