Germain Lexus of Easton

The level of customer service at Germain Lexus of Easton is, without question, among the finest we’ve experienced anywhere in the country. Over the past two decades, we’ve owned at least seven Lexus vehicle is, without question, among the finest we’ve experienced anywhere in the country. Over the past two decades, we’ve owned at least seven Lexus vehicles and received consistently excellent service at numerous dealerships nationwide. However, what truly sets this dealership apart is one individual: Joshua Barnes. Prior to this recent visit, we had never worked with Joshua, but from the moment we interacted with him, it was clear we were in exceptionally capable hands. His dedication to delivering a world-class customer experience is nothing short of extraordinary. Joshua is not only remarkably knowledgeable about the entire Lexus vehicle lineup, but he also brings a level of efficiency, professionalism, and genuine care that is incredibly rare. One standout aspect of our visit was how seamlessly Joshua navigated the Lexus Reserve program for electric vehicle owners. While this program played a pivotal role in our decision to choose Lexus over Tesla, we’ve found that very few dealerships are fully familiar with its details, and in many cases, the process can be frustrating. Not so with Joshua. He made everything smooth, simple, and stress-free, demonstrating a command of the program that is as impressive as it is reassuring. In short, Joshua Barnes exemplifies the very best of the Lexus brand. Professionals like him elevate the ownership experience in every way. If there were more individuals like Joshua across the industry, the standard for customer care would be exponentially higher. A heartfelt thank you to Germain Lexus of Easton for setting the bar so high and to Joshua Barnes, for turning an ordinary service appointment into an unforgettable experience! More

Everyone was very friendly. They had a loaner car ready for us. My car was ready when promised. They had a loaner car ready for us. My car was ready when promised. More

My sales rep Ian Gossett was awesome! Every step of this purchase was flawless. Todd and Trey did great with finance and got me BELOW my target monthly payment. Breanna in tech was amazin Every step of this purchase was flawless. Todd and Trey did great with finance and got me BELOW my target monthly payment. Breanna in tech was amazing at explaining the technology without overwhelming me. I would give higher than 5 if I could. This dealership genuinely cares about their customers. Looking forward to many years as a Lexus family member. More

Staff is very lovely, especially Joshua He is above and above, Nathan needs work. But still nice. above, Nathan needs work. But still nice. More

Very helpful and courteous staff. All my requirements were met. Safety check was completed. Appropriate recommendations done and thorough service provided . All my requirements were met. Safety check was completed. Appropriate recommendations done and thorough service provided . More

They excellent in sales and service after the sale. They follow up on any questions you have. They follow up on any questions you have. More

Every time I have come into Germain for service, they have been very accommodating with any concerns I raise. have been very accommodating with any concerns I raise. More

Reliable, friendly, and good customer service. The follow up and easy to read diagnostic is always helpful. The follow up and easy to read diagnostic is always helpful. More

Exceptional service and professionalism, Kevin and his team surpassed our expectations. The entire experience was outstanding in every way. team surpassed our expectations. The entire experience was outstanding in every way. More

Awesome experience! Steve Mendoza is an great sales associate! Looking for a great deal on a new Lexus, ask for Steve! Steve Mendoza is an great sales associate! Looking for a great deal on a new Lexus, ask for Steve! More