Handy Toyota

Adam Bentley and the Handy team were great. Adam is the man to talk to. Ideal salesman who can answer the real questions. He’s not the stereotypical salesman. I will send anyone I know looking Adam is the man to talk to. Ideal salesman who can answer the real questions. He’s not the stereotypical salesman. I will send anyone I know looking for a vehicle his way! More

It was a great experience. We felt valued and respected. They kept things moving nicely. We felt valued and respected. They kept things moving nicely. More

Jordan was very helpful and informative when we came we in to look at vehicles. Would recommend him highly to anyone looking for a vehicle! in to look at vehicles. Would recommend him highly to anyone looking for a vehicle! More

Had a great experience. Got help immediately from Jordan Kehaya and I appreciate the quick service. Very kind and helpful staff. Great place. Great experience. Got help immediately from Jordan Kehaya and I appreciate the quick service. Very kind and helpful staff. Great place. Great experience. More

Just wanted to say doing business at Handy Toyota with Jesse is a pleasure and a privilege. Professional and knowledgeable in every aspect. The whole experience was topped off with Eric the finance guy Jesse is a pleasure and a privilege. Professional and knowledgeable in every aspect. The whole experience was topped off with Eric the finance guy who helped me with the paperwork and extended warranty coverage. I highly recommend Handy’s to everyone who wants a good experience when they purchase a car More

Had great experience straight forward the whole team from sales to service was awsome and Donovan was one of the best salesmen I've worked with was very well prepare and very professional thanks again love m sales to service was awsome and Donovan was one of the best salesmen I've worked with was very well prepare and very professional thanks again love my new to me taco More

Very attentive, efficient, friendly and professional in the way he handled himself and in the way he treated me. There to get answers to my questions and in no way did I feel pressured. the way he handled himself and in the way he treated me. There to get answers to my questions and in no way did I feel pressured. More

Overall, the transaction was OK. On our first extended trip with the car, three days after purchase, we discovered squeaking from the back wheels, which indicted likely need to repla On our first extended trip with the car, three days after purchase, we discovered squeaking from the back wheels, which indicted likely need to replace wheel bearings. I feel this is something that should have been detected in the multiple-point test touted in the dealer's marketing. Because we hadn't opted for an extended warranty, I was told there was nothing Handy was prepared to offer to address the problem. I believe a correct approach would have been for Handy to stand behind their claim to have thoroughly inspected the car and offer some kind of deal to address the wheel bearing issue, like offering to pay for labor costs or splitting the cost of the repair. I left a message for Jason(?) in the service department about the issue and did not receive a reply. Tristan, our sales person was respectful and nice. He stayed well after hours on the sales day, which I appreciated. He's young and is still learning the ropes. There were several points in the discussion where he had to consult with others on the Handy team to get answers to questions I had. The biggest problem was regarding the financing. We were preapproved for a loan with USAA, but I was interested in getting a quote from Handy's financing partner, North Country Credit Union. This took a long time. When completed, I was told I was approved for a loan and the paperwork was ready for me to sign. I had only asked for a quote, so this was a misstep. Fortunately, the North Country Credit Union lending rate was significantly lower than USAA, so I went ahead with financing from them. The spiel from Nick was smooth and well-practiced, but very long and unnecessary in my case as I wasn't going to opt for the options described. I understand that he's obliged by upper management to go through this. A final point is that I drove from some distance to the dealership in my EV. It would have been helpful to have had access to a Level 2 charger while we were conducting the transaction. Having an charger might encourage people travel greater distances in their EVs to get to the dealership. Plus, it's becoming a standard courtesy for dealerships and repair shops to offer charging to customers. More

Purchased my first vehicle through Chad Paquette, it was a fantastic experience, super easy, very happy with the service :) a fantastic experience, super easy, very happy with the service :) More