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Hawk Ford of St. Charles

St. Charles, IL

Overview
Employees
Reviews
Vehicles
4.7
2,807 Reviews
As a premier Illinois Ford dealer, we have a huge selection of new and used vehicles from which to choose. We offer Ford service & parts, an online inventory, and outstanding financing options, making Hawk Ford a preferred dealer serving St. Charles, Chicago, Geneva, West Chicago, Carol Stream, Batavia, Elburn, South Elgin, North Aurora, Bartlett, Naperville, Downers Grove, Barrington, Hoffman Estates, Schaumburg, Oswego, East Dundee, DeKalb & Plainfield area Ford buyers. Ready to set up a test drive? Visit our Chicago area Ford dealership in St. Charles, IL today!
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2525 E Main St

St. Charles, IL

60174

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Showing 2,807 reviews

March 05, 2024

My appointment was honored and within a couple minutes the Maintenance Work began. The Mgr., Chris Lamber was more than courteious and beyond thorough. I simply cannot imagine how the service session co More

by ERIC_SMTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Sakumoto & Chris Krueger
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Mar 08, 2024 -

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thank you for your business, we appreciate you as a Hawk customer!

March 02, 2024

This is an excellent dealership! It was a very simple buying process! All the team members from management, sales, and finance were very professional! They were very courteous and po More

by JAY@DRIVENELITEDETAILING.COM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Kreatsoulas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Sladek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2024 -

Hawk Ford of St. Charles responded

Hi, we appreciate your feedback of our Staff's outstanding service! Thank you for your business, we appreciate you as a Hawk customer!

March 02, 2024

Very clean, friendly staff but the oil change takes way too long. The last visit did not go well but some one from the office did call me and took care of my complant More

by M.GRZESZCZAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
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Mar 02, 2024 -

Hawk Ford of St. Charles responded

We're glad to hear that you found our dealership clean with a friendly staff. We apologize for the extended wait time during your last oil change visit, and we appreciate your feedback. It's important to us that we address any concerns, and we're pleased that someone from our office reached out to take care of your complaint. Your satisfaction is our priority, and we hope to have the opportunity to provide you with a more positive experience in the future. Thank you for sharing your feedback with us.

March 02, 2024

Always takes care of my truck and the concerns I have in a timely manner. Service department is great and always gives great advice on what should be addressed first More

by JLNOLTE01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Guerrero
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Mar 04, 2024 -

Hawk Ford of St. Charles responded

I'm delighted to hear about your positive experience with our service department at Hawk Ford of St. Charles! We take pride in providing timely and attentive care for your F-150, ensuring that all concerns are addressed promptly and offering valuable advice on maintenance priorities. Thank you for entrusting us with your truck!

March 01, 2024

Good work and on time good communication friendly people and nice to work with. Recommended More

by D.FORSELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janette Calderon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Dillon
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Mar 01, 2024 -

Hawk Ford of St. Charles responded

Great to hear that you're happy with our service! At Hawk Ford of St. Charles, we take pride in delivering top-notch work with excellent communication and a friendly, approachable attitude. It was a pleasure working with you, and we look forward to continuing to provide you with a great experience in the future. Thank you for choosing Hawk Ford of St. Charles!

Mar 02, 2024 -

Hawk Ford of St. Charles responded

It's fantastic to hear about your positive experience at our dealership! We strive to provide a seamless and professional buying process, and we're thrilled that you found our team members from management, sales, and finance to be courteous and polite. We can't wait to welcome you back in the future! Thank you for choosing Hawk Ford of St. Charles.

March 01, 2024

Quick and easy service. Made reservation got me in and out in less than a hour. More

by ALUZIN062
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember names
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Mar 03, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear about your quick and easy service experience at our dealership! Providing efficient and timely service is a top priority for us, and we're delighted that we could get you in and out in less than an hour. Thank you for choosing Hawk Ford of St. Charles, and we look forward to serving you again in the future.

February 25, 2024

Very happy with the service at the Truck Center on my Transit. Fast, efficient, and friendly service. Definitely recommend! More

by ADOMINICZAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew
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Feb 27, 2024 -

Hawk Ford of St. Charles responded

Hi, your comments keep us motivated and working hard for all our guests! Thank you for your business, we appreciate you as a Hawk customer!

February 24, 2024

Provides great customer service. Connor is professional and friendly. Connor is a great asset to the service team. More

by AJ25RIVER
Recommend Dealer
Yes
Employees Worked With
Connor Brown
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Feb 29, 2024 -

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Safe travels!

February 22, 2024

Service was great and completed quickly. Connor was courteous. Molly checked to make sure the shield was put on my car correctly. I had problems in the past. so everything was done right thi More

by J2PANASIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
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Feb 23, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear that you had a great service experience with us, and we appreciate your kind words about Connor and Molly. Your satisfaction is our top priority, and we're committed to delivering exceptional service every time.

February 22, 2024

I like the salesman, very helpful he knows his product. Also I didn't have to haggle on the price. More

by JDA091197
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Wackerlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear about your positive experience with our knowledgeable and helpful salesman. At Hawk Ford of St. Charles, we aim to provide transparent and hassle-free experiences for our valued customers. Thank you for choosing us!

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