Hawk Ford of St. Charles

Fantastic job and fantastic customer service! I’ve been so impressed with the entire staff at Hawk Ford from beginning to every appointment since you guys have been amazing. I will continue to br I’ve been so impressed with the entire staff at Hawk Ford from beginning to every appointment since you guys have been amazing. I will continue to bring my business as long as I live in the area. Great team of experts ready to work on your vehicle and make you feel welcome. More

I had a great salesman in Nick and things went smoothly. He has also followed up to see how I am doing with my new car. He has also followed up to see how I am doing with my new car. More

They were very professional and quick at getting the oil change and tire rotation done. Been getting my service done here since i bought my ford in 2023. Thanks! change and tire rotation done. Been getting my service done here since i bought my ford in 2023. Thanks! More

We always have a great experience at your Service dept. Nick Sladek is always so friendly and easy to work with and we have not had to wait unnecessarily for the job to be completed. Nick Sladek is always so friendly and easy to work with and we have not had to wait unnecessarily for the job to be completed. More

Some of my family members go to McGrath Honda and the process to get a new vehicle takes around 4 hours. Hawk Ford is friendly and I was able to drive away with my new vehicle under 2 hours. They arrange process to get a new vehicle takes around 4 hours. Hawk Ford is friendly and I was able to drive away with my new vehicle under 2 hours. They arranged to fix a scratch on my vehicle that was present before the purchase and gave me a loner vehicle. Good customer service More

Had to come in 3 times to get issue with infotainment system fixed, after describing issue to technicians (issue with wireless app projection, wireless android auto) they asked me "what that was" and sai system fixed, after describing issue to technicians (issue with wireless app projection, wireless android auto) they asked me "what that was" and said they would take a look. When picking up vehicle, problem persisted. Went back second time, was told that my phone was the issue and to update my android auto to version 6.1, and pulled up a ford bulliten from 5 years ago. Android auto version on my phone was 15. Was told to call technical support. Technical support confirmed issue was car related, wireless app projection related and referred me back to hawk ford st Charles with appointment. Was told by tech support that Steve had told them he was "unaware it was wireless app projection issue" went in a 3rd time. Issue was finally fixed. Should've been fixed the first time around. Glad issue was fixed, unhappy with having to return multiple times and being told that issue is with customer and not vehicle by technicians in what appeared to be attempt to push issue elsewhere rather than fixing issue. More

Terrible customer service in the service department. Every time I’ve gone to Hawk for my car to be serviced it’s been a terrible experience. No matter who’s at the desk they always look bothered to help Every time I’ve gone to Hawk for my car to be serviced it’s been a terrible experience. No matter who’s at the desk they always look bothered to help you super short with responses. The part that upsets me the most is the lack of communication. I always have to call them for updates. And I always wait at least 5 hours before I call. This will be the last time I come to this dealership. More

Kirk was my sales person and has helped me with may vehicles. He’s easy to talk to and answers all my questions and follows up in a timely manner. I love the sale side of Hawk Ford vehicles. He’s easy to talk to and answers all my questions and follows up in a timely manner. I love the sale side of Hawk Ford More

Generally satisfied with Hawk Ford service. Recommendation for improvement would be better follow-up and communication from the Sales Dept. when parts are on order or back order. A back-ordered Recommendation for improvement would be better follow-up and communication from the Sales Dept. when parts are on order or back order. A back-ordered warranty repair item required months of near weekly calls for status updates. And, voicemails should be returned if left my customers. Definitely appreciate the vehicle shuttle service to and from our house. More

QUICK AND PAINLESS EXPERIENCE. DEFINITELY WILL COME BACK FOR MORE WORK. LOVE THE COFFEE AS WELL! DEFINITELY WILL COME BACK FOR MORE WORK. LOVE THE COFFEE AS WELL! More