Hawk Ford of St. Charles

Everything went smoothly and on time ! We are always satisfied with that place . Good job We are always satisfied with that place . Good job More

Love the pick-up and drop off service. I perfectly fits into my busy day I perfectly fits into my busy day More

Kathy in the service department was excellent to work with. She kept me informed every step of the way and was always upfront about what was going on. Even though a replacement turbocharger wasn’t availa with. She kept me informed every step of the way and was always upfront about what was going on. Even though a replacement turbocharger wasn’t available, she truly did everything she could to try and locate one so I wouldn’t have to replace my truck. Unfortunately, there just wasn’t a turbo available anywhere, and I ultimately ended up purchasing another F-350 from DJ, who has helped me with several vehicles over the years. I also want to point out that Kathy and the commercial side of the service department deserve more recognition. They do a fantastic job, and it’s surprising they’re not highlighted more—they are a valuable part of the team and should absolutely be acknowledged. More

When I first walked into the dealership, I spoke with Nick. We took the Mustang GT convertible for a ride. At that moment, I was not ready to purchase however, even just that experience with Nick kept li Nick. We took the Mustang GT convertible for a ride. At that moment, I was not ready to purchase however, even just that experience with Nick kept lingering in the back of my mind how great it was to speak with Nick with no pressure. As I thought about it, I came back to the following weekend and thank goodness the Mustang was still there. I asked Nick if it would be OK if we took the stickers off because I couldn’t really see out of the front window. I know it was extra work and there were a lot of them, but he was so happy to do it. He was so kind throughout the process that I was over the moon about purchasing my Mustang and the experience that Nick gave to me and the guy who helped us with the deal and our finance guy could not have been nicer. I will call the finance guy the Harley guy. It was probably the best experience I have had in purchasing a vehicle and I have had many. I am very happy to do this review because my experience was incredible. I was also blown away when I received two really cool coffee cups with the best brownie cookies ever and thank goodness they came with the recipe because I can’t wait to make them I cannot say enough about the dealership and Nick we had so much fun doing the deal. I would love to give my sincere gratitude to Nick for the kindness he showed me. More

Efficient, knowledgeable and friendly. Staff was more than courteous. Technician was thorough in his assessment Staff was more than courteous. Technician was thorough in his assessment More

Great service right way, Josh Grant was a big help, and the technician was very nice the technician was very nice More

Next to zero communication from my service advisor. No explanation for needed repair. My truck came back with finger prints all over my mirror and touch screen. Also received a quote from quick lan No explanation for needed repair. My truck came back with finger prints all over my mirror and touch screen. Also received a quote from quick lane for a tune up prior to making this service appointment. The quote from my service advisor was nearly $150.00 more than what quick lane had quoted for the same tune up More

Great service on a recall. They were proactive and called me before the recall notice from Ford reached me. Even used the pick up and delivery service. First Class! ⭐⭐⭐⭐⭐ They were proactive and called me before the recall notice from Ford reached me. Even used the pick up and delivery service. First Class! ⭐⭐⭐⭐⭐ More

Everything was just like every visit (perfect, quick and reliable). Thank you Will see you again soon reliable). Thank you Will see you again soon More

Problem solved and spare parts were on stock. Very helpful service team at Hawk Ford. Very helpful service team at Hawk Ford. More