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Heiser Toyota

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.7
7,562 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,562 reviews

March 27, 2025

Kevin is a rare find when it comes to customer service. He was positive and upbeat from start to finish. Super pleasant demeanor and you could tell that is who he genuinely is. More

by mirandazuege
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Cameron
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2025 -

Heiser Toyota responded

Thanks for sharing about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 27, 2025

He didn’t acknowledge my maintenance plan until I pointed it out and then I got my free service. More

by jidzikowski
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2025 -

Heiser Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Toyota. We look forward to having you as one of our valued customers for many more years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 27, 2025

They did not do a good job so I had to go back to fix it AGAIN. The fix was an alignment and when I got my car back the wheel was not centered!!!!!! Xavier never ordered my parts I had to call and do it all More

by maldonadokehily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Xavier Lee
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Gong
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Jenkins
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2025 -

Heiser Toyota responded

Dear Valued Customer, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 27, 2025

Every time I take my car to Heiser Toyota for servicing, it's always an outstanding experience. More

by mincld
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2025 -

Heiser Toyota responded

Thanks for sharing your thoughts about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 27, 2025

First time buying a car and great experience at Heiser. I had Alex as my consultant and he was the best. Gave me all the information I needed. All in all great experience with heiser More

by Oscar
Recommend Dealer
Yes
Employees Worked With
Alex Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2025 -

Heiser Toyota responded

Thank you for choosing Heiser Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

March 26, 2025

I enjoyed the communication that I had with the person that handled my car care. More

by ESCHULFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2025 -

Heiser Toyota responded

Dear Valued Customer, We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit. Joe Kuckuk Service Manager 414-586-7134 jkuckuk@heiser.com

March 26, 2025

Service was prompt and courteous. Waiting area was clean and pleasant. I will be back. More

by c13135
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Gong
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2025 -

Heiser Toyota responded

Dear Valued Customer, We are thrilled to hear you had a positive experience and enjoyed our waiting area. We greatly appreciate your business and look forward to your next visit. Joe Kuckuk Service Manager 414-586-7134 jkuckuk@heiser.com

March 26, 2025

Kevin was friendly and nice. He know what we need to get done. Help us was fast More

by herla93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Cameron
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2025 -

Heiser Toyota responded

We are so glad you had a positive experience with Kevin Cameron at Heiser Toyota. Thank you for your business!

March 26, 2025

Heiser Toyota is very quick and efficient in their services to the customer. Well done every time. More

by anthony.bink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2025 -

Heiser Toyota responded

Dear Anthony, Thank you so much for your 5-star rating! We look forward to working with you in the future!

March 26, 2025

Kevin was friendly and nice. He know what we need to get done. Help us was fast More

by herla93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Cameron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2025 -

Heiser Toyota responded

Dear Valued Customer, We are so glad Kevin was able to go above and beyond for your service appointment. Thank you for your business! Joe Kuckuk Service Manager 414-586-7134 jkuckuk@heiser.com

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