Heiser Toyota

Good prompt service very courteous van was delivered on time as promised will definitely go back time as promised will definitely go back More

The dealership has friendly staff. They were easy to work with, and accommodated all of our needs They were easy to work with, and accommodated all of our needs More

Kevin was the most friendly service advisor I’ve dealt with. He exuded a positive energy that you seldom feel from an advisor. Keep up the good work!! with. He exuded a positive energy that you seldom feel from an advisor. Keep up the good work!! More

Al was friendly and knowledgeable as he walked me through all the features of the car. Would definitely buy from him again! all the features of the car. Would definitely buy from him again! More

I had normal service done and the Cabin filter was changed. The glove compartment wasn't installed right. The damper was not installed and only the cap of it was attached to the compartment. Easy to s changed. The glove compartment wasn't installed right. The damper was not installed and only the cap of it was attached to the compartment. Easy to spot!! The compartment was totally crooked. The main damper part fell inside big plastic part. The service person gave me his card and said call me if something is wrong. Yah right!! I called and left a massage but never got a return call. I ended up fixing it myself. Very disappointing. More

Attention to detail She was able to answer our questions. However they could not duplicate the problem, so that was a little frustrating. questions. However they could not duplicate the problem, so that was a little frustrating. More

New service personnel but same excellent service. Heiser understands that people change but quality service needs to be retained. Heiser understands that people change but quality service needs to be retained. More

The service department is terrible. I had an appointment for an oil change. I pulled in. There was a lady ahead of me waiting. We talked for about 20 minutes. No one said anything to u I had an appointment for an oil change. I pulled in. There was a lady ahead of me waiting. We talked for about 20 minutes. No one said anything to us. Finally someone took the lady then you would think I’m next. Someone pulled in behind me just after the lady was taken. The person comes out and takes the person behind me instead of me. I’m standing there like a fool. I finally went in and said what do I have to do or what am I supposed to do 30 minutes? I realize it’s busy someone could’ve come out and said we’re busy we’re sorry That never happened I was finally taken care of but 30 to 35 minutes of standing there like a fool is ridiculous. The next time I had a schedule oil change I get there they take the vehicle. 2 1/2 hours later I finally got a call that your vehicle is done. That is unacceptable to me. Someone should have called me or text me at home that we are running an hour and a half to two behind. I needed a tire rotation. My vehicle was under warranty. I would not take it there. I took it somewhere else and paid for it. That’s how bad the service is at Heiser. Trying to get the correct bio figure on my lease vehicle was another tremendous obstacle. This is not rocket science it should be easy and quick, not at Heiser though. More

Every single person is so professional and friendly! I was informed every step of the way. Exceptional!! I love it here. I was informed every step of the way. Exceptional!! I love it here. More

I was glad they were able to work my vehicle in for its service. Much appreciated! service. Much appreciated! More