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Heiser Toyota

Milwaukee, WI

4.7
7,813 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,813 reviews

August 10, 2025

Tom and Darren (? ) made this visit brief and productive. I left perfectly satisfied with the work. More

by crosswds
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren
Aug 10, 2025 -

Heiser Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

August 08, 2025

Service was very prompt. Waiting area is very clean and comfortable. Appreciate having wifi available More

by jkissane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Cameron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2025 -

Heiser Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Heiser Toyota, we look forward to having you as a valued customer for many years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

August 08, 2025

Tom was excellent. He knew what my car needed. Service was fast and I am pleased. More

by mlindsay772
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2025 -

Heiser Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

August 07, 2025

Al Hussain was great! He kept me informed of everything I needed for the purchase of my Toyota Grand Highlander. He even helped coordinate a couple of touch up repairs aft More

by dapattillo89
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorgo Ndina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2025 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to highlight one of our sales team members and how he made your experience great! We sincerely value your business and hope you will come to us for any future needs. Congratulations on your Toyota Grand Highlander! Drive safe!

August 07, 2025

Alex was a breeze to work with, and was a genuine human without the pushy car salesman routine. There was no real push at all, and they allowed me time and space to make the right decision for me. Same dea More

by chris.keogh87
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorgo Ndina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2025 -

Heiser Toyota responded

At Heiser, we strive to provide a stress free experience for our customers so we're glad to hear your feedback. We sincerely value your business and hope that in the future you will come see us again. Have a wonderful day!

August 07, 2025

Great service , easy appointment process, got me in quickly on a weekend. Was done in less than 2 hrs More

by kevin@dgmfg.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2025 -

Heiser Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Toyota. We look forward to having you as one of our valued customers for many more years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

August 05, 2025

Great people, easy to work with and a very smooth transaction! I will refer to others if and when I can! More

by jahassett
Recommend Dealer
Yes
Employees Worked With
Jessica Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Michalowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2025 -

Heiser Toyota responded

Dear Valued Customer, Thank you for the positive feedback. We are glad to hear you enjoyed your experience with us. Thank you for your business and we hope to see you again in the future!

August 05, 2025

It should have taken 4 hours to work on my car. It instead took 3 days. The person I spoke to kept giving excuses. More

by capyboppy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Lowther
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brenda Dallas was good
Aug 06, 2025 -

Heiser Toyota responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

August 03, 2025

The service was award winning. The time it took for service was awesome, my hat off to the tech More

by JPASSOC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Cameron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2025 -

Heiser Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

August 01, 2025

They were very friendly and helpful! Kept me informed about the repairs and even sent a video. More

by lyndsy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Cameron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2025 -

Heiser Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Heiser Toyota, we look forward to having you as a valued customer for many years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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