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Heiser Toyota - Service Center

Milwaukee, WI

4.6
4,111 Reviews

4,111 Reviews of Heiser Toyota - Service Center

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March 26, 2025

Heiser Toyota is very quick and efficient in their services to the customer. Well done every time. More

by anthony.bink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2025 -

Heiser Toyota responded

Dear Anthony, Thank you so much for your 5-star rating! We look forward to working with you in the future!

March 26, 2025

I enjoyed the communication that I had with the person that handled my car care. More

by ESCHULFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2025 -

Heiser Toyota responded

Dear Valued Customer, We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit. Joe Kuckuk Service Manager 414-586-7134 jkuckuk@heiser.com

March 26, 2025

There was a clean waiting area with coffee. Also, the employees were helpful and friendly. More

by lisaschultz1215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2025 -

Heiser Toyota responded

Dear Lisa, We are so glad to hear you had a positive experience at Heiser Toyota. Thank you for choosing Heiser Toyota for service! Joe Kuckuk Service Manager 414-586-7134 jkuckuk@heiser.com

March 26, 2025

Service was prompt and courteous. Waiting area was clean and pleasant. I will be back. More

by c13135
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Gong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2025 -

Heiser Toyota responded

Dear Valued Customer, We are thrilled to hear you had a positive experience and enjoyed our waiting area. We greatly appreciate your business and look forward to your next visit. Joe Kuckuk Service Manager 414-586-7134 jkuckuk@heiser.com

March 25, 2025

i came in for a oil change and they scraped my sticker of my windshield and i had new tint .. why use a razor on tint ? the sticker peals right off .. so now i have a whole in my new tint and they tried to c More

by bfservice247
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Lowther
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Heiser Toyota responded

Dear Valued Customer, Thank you for bringing your concerns to our attention. We're very sorry to hear about this situation happening at Heiser Toyota. We'd like the opportunity to hear about your experience further and hopefully, clear up any issues and regain your trust. Unfortunately, we are unable to find your contact info through your username. If possible, could you please call or email our Service Manager Joe Kuckuk and let him know the best way to contact you, someone will reach out. Joe Kuckuk Service Manager 414-586-7134 jkuckuk@heiser.com

March 25, 2025

Lori is top notch when it comes to customer service at Hieser. She went above and beyond for this customers service. Thank you Lori. More

by lucasdarlene31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Gong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Quincy Lucas for recommending Lori.
Mar 26, 2025 -

Heiser Toyota responded

Dear Valued Customer, Thank you for your positive review. We are so glad Lori was able to provide you with top notch service. Thank you for your business. We look forward to assisting you at your next visit. Joe Kuckuk Service Manager 414-586-7134 jkuckuk@heiser.com

March 24, 2025

Tom is very knowledgeable and super nice. That makes getting service completed that much easier. The prices are reasonable and the actual service is to notch. More

by DKICKBUSH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Heiser Toyota responded

Dear Valued Customer, We are so happy that Tom was able to provide a positive experience for you at Heiser Toyota's Service Department. We appreciate your positive feedback and business. Let us know if there's anything else Heiser Toyota can assist you with! Thank you, Joe Kuckuk Service Manager 414-586-7134 jkuckuk@heiser.com

March 24, 2025

When you have a appointment you shouldn’t have to wait one hour and 45 minutes for a tire rotation. More

by jamesgreBig Jimgor
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Gong
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Heiser Toyota responded

Dear Valued Customer, We are very sorry that you experienced long wait times. At Heiser, we value you customers time and it's clear this was not reflected in your service. Your feedback has been forwarded to management to better our business and employees. Thank you for your business. Joe Kuckuk Service Manager 414-586-7134 jkuckuk@heiser.com

March 24, 2025

Came in for oil change and tires rotation and they didn’t do the tires rotation More

by MAIVANG63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Peter Miszewski
1.0
This rating includes all reviews, with more weight given to recent reviews.
March 24, 2025

Except for the $160 fee for getting an estimate and seemingly again overfilling the engine oil, they do it in a reasonable amount of time. More

by pgruenwald1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Gong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Heiser Toyota responded

Dear Valued Customer, We apologize that you were not entirely happy with your service at Heiser Toyota. We hope that you will give us a second chance. Thank you for your business. Joe Kuckuk Service Manager 414-586-7134 jkuckuk@heiser.com

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