Herb Chambers BMW of Boston

James Gibbons is the best! I’ve been working with James Gibbons for at least 8 years and he is always very accommodating and makes it a pleasure to get my car serviced which usu I’ve been working with James Gibbons for at least 8 years and he is always very accommodating and makes it a pleasure to get my car serviced which usually should be a pain! More

Sheraz is the best! Sheraz was great! He was referred to me by a coworker. He was friendly, listened to what I was looking for, and provided helpful insight. I’ll be back Sheraz was great! He was referred to me by a coworker. He was friendly, listened to what I was looking for, and provided helpful insight. I’ll be back! More

Best car buying experience I've ever had! I don't like the process of buying a new car, not sure many people do. I must admit, Nick and Jano not only made the process painless, we actually had I don't like the process of buying a new car, not sure many people do. I must admit, Nick and Jano not only made the process painless, we actually had fun! I'm super happy with my new X3 and feel good that I got a fair deal. Will definitely be a return customer! More

Great service and bonus car wash ; 0 ) Efficient and professional care of my car!! Able to provide me with Uber/Lift to and from work. Nick Lagas, whom was my sale person, is always a Efficient and professional care of my car!! Able to provide me with Uber/Lift to and from work. Nick Lagas, whom was my sale person, is always available to answer my questions and concerns. Always so helpful and pleasant to deal with!! More

Always exceeding my expectations This dealership truly understands hospitality - from the sales team to the service team and the valets moving cars. Every time I am there, no matter t This dealership truly understands hospitality - from the sales team to the service team and the valets moving cars. Every time I am there, no matter the reason, I am treated warmly, fairly, and with great communication. I have been a customer since 2012 and plan to remain a customer as long as I own vehicles. I would give 6 stars if that was a thing...please note: this review is for the MINI team. More

Service visit with a tow Nick Mitrano was excellent. He did a great job of Explaining all service that was done and made sure I was happy with the work performed!! Well done!! Nick Mitrano was excellent. He did a great job of Explaining all service that was done and made sure I was happy with the work performed!! Well done!! More

Competent and pleasant Though the service area is in tight quarters, the staff makes the process easy to navigate. The complimentary shuttle service arrived promptly. All w Though the service area is in tight quarters, the staff makes the process easy to navigate. The complimentary shuttle service arrived promptly. All work was completed earlier than promised. A thoroughly professional operation. More

Things never go smoothly Communication around repairs wasn't very good. They did some work that I declined. They said they'd cover the cost of the unauthorized, which is good. Communication around repairs wasn't very good. They did some work that I declined. They said they'd cover the cost of the unauthorized, which is good. But when I arrived, there was no record of this. Someone emerged from an office and said they would indeed cover it. So I got a free oil change, which is nice, but it feels a bit disorganized. Also, it often takes a very long time for the valets to get my car, like 30 minutes. Amazingly enough, sometimes it takes even longer than that. Note that in that amount of time, I can drive that far to competing dealers. More

Efficient, friendly, and best of all, free I had an appt for an oil change for my Mini. My car was taken into service right away. Chris was friendly and efficient. He even recommended an exc I had an appt for an oil change for my Mini. My car was taken into service right away. Chris was friendly and efficient. He even recommended an excellent place for breakfast while I waited. I was pleasantly surprised that my oil change was part of the maintenance program for my Mini. My car was also washed and cleaned - another pleasant surprise. I'm very happy with the service and my experience at Herb Chambers. More

Amazing service I love bringing my car to this place. Samik is a great guy, very friendly and caring of the service that he provides to customers. I love bringing my car to this place. Samik is a great guy, very friendly and caring of the service that he provides to customers. More