At the end of May 2009 I bought a brand new 2009 Corolla XRS in Super White from Herb Chambers Toyota of Auburn. That sales experience was less than great as it had a few issues but the price that I got on the XRS was well worth any little headaches.
On January 22nd, 2010 I was involved in a pretty severe car accident. After hitting a disabled vehicle at highway speed the XRS rolled completey over coming to rest on all four wheels. The car was deemed a total loss.
As soon as I was able to I started car shopping again. After some research on the internet and calling a few dealerships I went back to Herb Chambers Toyota of Auburn on February 3rd. This time I worked with Tonny Banilla as my salesman and Sales Manager Wayne D. Angers. I told them about the accident, what I was looking for as far as a new car and about my last experience at H.C.T. of A. Wayne told me that he had just started working there in January and he assured me that this experience would be better. After a very brief conversation on price and a small deposit to hold the car the deal was done. Since I had to wait to sign papers at the insurance company to get the deposit check I told them I would have to come back to sign papers and pick it up. We agreed on a pick up date of the following Thursday, February 11th which would give them plenty of time to have the paperwork and car ready. When that next Wednesday came Tonny gave me a call to let me know that we were right on schedule and he would call me the next day when everything was ready. When he did call the next day I told him I'd be down as soon as I had a ride, his reply was "You were looking at the RAV4s for your wife, would you like me to come pick you up in one so you can drive it?" I was very impressed by this and was also very thankful. Once back at the dealership the car was ready and perfect. Tonny went over all of the functions with me and his knowledge of Toyota products is second to none.
Wayne had promised me that this second experience at Herb Chambers Toyota of Auburn would be better and it was. In fact I would rate it at perfect. In fact it was so good I not only took my wife down to look at RAV4s but I also took my neighbor Ashley down to talk to Tonny and Wayne about a used car. Wayne and Tonny worked the numbers and she was able to lease a brand new Corolla instead of having to get a used one. They really are a great team and a total asset to the dealership and I wouldn't hesitate to send a friend or family member down to talk to them.