On Saturday 05-23-09 the wife and I went to HC Toyota to test drive a 2010 Prius that I was interested in after reading the reviews. They did not have one in stock, so we test drove a 09 Highlander with the idea of trading in her 07 Camry XLE which was purchased there and serviced there. The salesman was up on his product and very pleasant to deal with. When the "manager" came over with the trade numbers, the Camry was $11K, Now having done a quick check with NADA and KBB they were off on the trade by $5-8K. I pointed this out to the "manager" and he left the cubicle for a couple of minutes and came back and said the other guy wrote the trade as an LE, and said that he would give me $16.5 now. At this point I said no matter how they worked the numbers I wanted more than that. The Highlander MSRP was $31.5 and I wanted to finance $26k. As the wife and I stood up to leave, the "manager" said okay what do you want? $18K-$19K? Geeze, in a matter of 15 minutes I gained $8K on my trade. At this point, I knew no matter what they said I would never buy another car from HC as the money that was about to be left on the table in the beginning was just greed on their part. Having traded in my Acura's every two years and the wife car every two years, I know how to negotiate a car deal. The outright dishonesty and attempt to lowball was the worst car buying experience in my 45 years of driving. We were never upside down on her car as she pays her 5 year loan to be paid off in three years by always putting extra on the principal with every payment. Become a 'Grinder" when you buy a car. Have your facts in hand before you walk in the door. Never pay MSRP. So we left and went to another Toyota Dealership and made our purchase to my terms and had a better experience. Live and learn. Bigger Dealerships do not mean better dealerships.