Herb Chambers Toyota of Auburn

They are professional, knowledgeable, and patient. Kennedy was super helpful and friendly. He answered all of my questions and provided me with essential information to make an informed decision. Als Kennedy was super helpful and friendly. He answered all of my questions and provided me with essential information to make an informed decision. Also they have a variety of Toyota Corolla models to choose. Also, I appreciated the transparency in the pricing. When I received my new car, Kennedy took the time to introduce me ti the vehicle’s features and technology. That made me feel confident and comfortable with my new car. I want to extend a special thank you to Kennedy for your assistance throughout the entire process. Thank you for your exceptional service and for providing me with an incredible car. Thank you! More

Chris was great. I Just was able to get a better price at two different dealerships I Just was able to get a better price at two different dealerships More

I had the pleasure of being assisted by Juljan during my recent visit to Herb Chamber’s Toyota of Auburn for an oil change and brake replacement. Juljan was extremely knowledgeable and courteous throughout recent visit to Herb Chamber’s Toyota of Auburn for an oil change and brake replacement. Juljan was extremely knowledgeable and courteous throughout the process. He patiently explained what needed to be done and answered all my questions. Juljan's manager, Jeff, was also involved in ensuring the service went smoothly. He checked in on us and made sure everything was proceeding as expected, which added an extra layer of assurance. What also stood out was the exceptional customer care from Tomi, the sales manager. Despite having my 4-year-old child with me, Tomi and the team made us feel comfortable and welcomed. They periodically checked in on us, offered us water and snacks, which was a thoughtful gesture that made the wait much more pleasant. The service itself was completed in a very timely manner, and I left Herb Chambers Toyota of Auburn with confidence in their expertise and gratitude for their exceptional customer service. Juljan, Jeff, and Tomi exemplify a team that goes above and beyond to ensure a positive customer experience. I would highly recommend their services to anyone in need of car maintenance or purchasing. More

Excellent service and customer care for hey provided lots of information and knowledge and the experience showed of information and knowledge and the experience showed More

Thanks for working on my Lexus is 300 very satisfied definitely will be coming back definitely will be coming back More

Julian is amazing, I would highly recommend Julian! He was very professional, very helpful . I will definitely come back He was very professional, very helpful . I will definitely come back More

This dealership gives us very good service. My husband and I are very satisfied with their assistance. My husband and I are very satisfied with their assistance. More

It is always an easy, honest and efficient service experience in the Herb Chambers Auburn store. experience in the Herb Chambers Auburn store. More

Alyssa’s really helpful, she made my appointment very comfortable and thank you also to all service team who fixed my car. comfortable and thank you also to all service team who fixed my car. More

Worst dealer I have ever encountered in 50 years of purchasing automobiles. I went there a couple of weeks ago to inquire about a new Toyota Sienna they had posted on their website. Before going ther purchasing automobiles. I went there a couple of weeks ago to inquire about a new Toyota Sienna they had posted on their website. Before going there, I gave them a description of my trade in and its valuation. When we arrived, they were friendly enough but, as we got to the pricing, they turned into predators. They first added $5,000 to the MSRP of the vehicle, a practice that was common during the years of the Covid pandemic but has pretty much disappeared as vehicle supply has been increasing. This tactic was NEVER listed on their website and none of the dealers in RI nor Southern Mass were currently doing this. All are selling at MSRP. Next, they deliberately undervalued my trade, neglecting the low vehicle mileage premium and options. They offered us $13,000 on a vehicle (an 8 year old Sienna XLE with a KKB trade in value of $19,995 (I had dealer offers as high as $18,000) nitpicking at small things (i.e. a 2 inch long ink line on a seat) and under valuing its condition as they really could find nothing wrong with it. The vehicle had all new tires, battery, no dents nor dings, had just passed state inspection and could nearly pass for showroom condition. I even had all service records over the 8 years I owned it from my local Toyota repair center! (Obviously, if you don’t want the trade, just say so rather than making flimsy excuses. It is an 8 year vehicle after all!) The vehicle only had 96,000 miles in it and was in KBB “Excellent” condition. This stunt was orchestrated in spite of the fact that I told them in advance I was not interested in making an hour trip up there if they could not meet the trade in price which I had in writing from my local dealer! We left in disgust as they obviously deceived me in the numerous calls and emails we exchanged and I would NEVER recommend them as a dealership that will treat you fairly. Today, I purchased the same vehicle for its MSRP from my local dealer who honored the trade in price of $17,500.00 as he originally offered. I purchased from him as he had the shortest delivery time of all the dealers I approached and he stood behind his offer. Customer respect goes a long way to this purchaser! More