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Herb Chambers Toyota of Auburn

Auburn, MA

4.8
3,533 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -60 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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809 Washington St, Rte. 20

Auburn, MA

01501

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Showing 3,533 reviews

June 12, 2023

I had a great experience with Chandler and I totally recommend him to anyone looking for a vehicle. He was very professional, nice, and was in contact with me throughout the entire process. Won’t be get More

by myrellatorres88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chandler Horne
Jun 14, 2023 -

Herb Chambers Toyota of Auburn responded

We're glad to hear your visit with Chandler was so positive and that he earned your business! We look forward to seeing you next time! Thank you! - Herb Chambers Toyota of Auburn

June 12, 2023

My experience with her chambers Toyota of auburn was nothing short of fantastic. Not only were they accommodating and listening do all my needs they were able to get the exact car I wanted within a very More

by Hal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Merrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Menard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Hoang
Jun 14, 2023 -

Herb Chambers Toyota of Auburn responded

Hal, we sincerely appreciate you taking the time to share your fantastic experience at Herb Chambers Toyota of Auburn. It's great to hear that Christopher went above and beyond in keeping you informed throughout the car-buying process. We're proud to have earned your recommendation and hope you enjoy your new Corolla!

June 12, 2023

Cole has helped me with two cars so far, and I fully intend for me and my partner to use him in the future. He is helpful, good about getting back to me, direct without being pushy, and he is knowledgea More

by albaby963
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cole LeBlanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Schoener
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2023 -

Herb Chambers Toyota of Auburn responded

We're grateful for your five-star review! It's fantastic to hear that Cole provided you with excellent service during both of your visits. Thank you for taking the time to share your experience and we look forward to helping you and your partner with your future car needs here at Herb Chambers Toyota of Auburn!

June 11, 2023

I received kindly, treated with respected. Had nice conversation with service agent and was willing to help with my issue More

by Bedford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juljan Imeraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Herb Chambers Toyota of Auburn responded

Thank you for the feedback about your recent visit here at Herb Chambers Toyota of Auburn! We're glad that our team could provide you with the assistance needed and we hope to see you again soon for any future automotive needs!

June 09, 2023

Very efficient service at this appt. Took care of what was scheduled and reminded me I needed an inspection sticker and took care of that also. More

by kprunier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Banach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2023 -

Herb Chambers Toyota of Auburn responded

We appreciate your kind review of our efficient service! At Herb Chambers Toyota of Auburn, it's important to us that we take care of everything you need during your appointment. We're glad we could remind you about your inspection sticker and help you with that too! Thank you for your kind words!

June 08, 2023

Great company to deal with . Service representatives are courteous and knowledgeable about the service details. More

by Meunier, Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Irvine
Jun 12, 2023 -

Herb Chambers Toyota of Auburn responded

We appreciate your five-star review, Robert! It's wonderful to hear that our service representatives were courteous and knowledgeable during your visit to Herb Chambers Toyota of Auburn. Thank you for choosing our company, and we hope to see you again soon!

June 07, 2023

All service coordinator cared about was up selling me on service. I was promised an hour appointment and then told it would take over an hour and a half when I arrived. Thankfully they got the service done More

by stephaniegava
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dat (Brian) Le
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2023 -

Herb Chambers Toyota of Auburn responded

Hi Stephanie, thank you for sharing your honest feedback. We apologize for not meeting the expectations we set when scheduling your appointment. We have reviewed your comments with our team to help ensure a better visit next time. We hope you will consider giving us another opportunity to provide you with a 5-star experience. Thank you again, Dan Bortolussi - General Manager - dbortolussi@herbchambers.com

June 07, 2023

Bad service and it’s was very expensive I can’t believe. And the personal was very rude when I was paying my bills those two lady’s they are no good doing service to the customer sorry. More

by Jomar8548
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeffrey Krasner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alyssa Moran
1.0
This rating includes all reviews, with more weight given to recent reviews.
James Banach
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dat (Brian) Le
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Kobel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Juljan Imeraj
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Irvine
Jul 08, 2023 -

Herb Chambers Toyota of Auburn responded

Thank you for the feedback. I'm sorry to read about this experience and will review this with the appropriate members of our team. I hope you'll consider giving us the opportunity to provide you with better service in the future. Respectfully, Dan Bortolussi - General Manager - dbortolussi@herbchambers.com

June 07, 2023

They were very accommodating and taking my vehicle immediately after a quick phone call..... Always courteous, always helpful. More

by musicalsusue
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Kobel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2023 -

Herb Chambers Toyota of Auburn responded

Thank you for being a Herb Chambers Toyota of Auburn customer! We appreciate your continued support, as well as your kind review, and look forward to serving you again next time. Take care!

June 06, 2023

Fue una buena persona y me dio un buen trato, me ayudó en todo, El hace bien su trabajo More

by ybg30
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Arroyo
Jun 07, 2023 -

Herb Chambers Toyota of Auburn responded

¡Nos alegra que haya tenido una gran visita! ¡Gracias por dejar tus cinco estrellas! - Herb Chambers Toyota of Auburn

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