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Herb Chambers Toyota of Auburn

Auburn, MA

Overview
Employees
Reviews
Vehicles
4.8
3,534 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -60 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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809 Washington St, Rte. 20

Auburn, MA

01501

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Showing 3,534 reviews

May 11, 2023

Alec was great! ! Very helpful and able to answer all our questions. He also went the extra mile with accommodating our needs!! Thank you so much or everything! More

by fcrafferty86
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Merrick
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tomi Tsitsos, Alec Pacheco, Timothy Nguyen
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May 12, 2023 -

Herb Chambers Toyota of Auburn responded

We're so pleased to hear Alec could assist you with your visit here at Herb Chambers Toyota of Auburn! Providing great customer service and going above and beyond for our customers is what we aim to do! Thank you for your kind review!

May 11, 2023

As always a very professional environment in persuasion of getting out as much as possible of customer wallet. This time around I was very surprised to be able to talk with the technician working on my ca More

by rocornel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Krasner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Juljan Imeraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2023 -

Herb Chambers Toyota of Auburn responded

Thank you for sharing your excellent review! We're so happy that our team provided you with an excellent service appointment! We appreciate your business and look forward to seeing you next time at Herb Chambers Toyota of Auburn!

May 11, 2023

Thank you Julian Imeraj and manger for always making my visit at dealership so easy More

by Ad.airtechsolutions
Recommend Dealer
Yes
Employees Worked With
Juljan Imeraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 15, 2023 -

Herb Chambers Toyota of Auburn responded

Thank you for trusting Herb Chambers Toyota of Auburn with the care of your vehicle! We're so glad Julian & the team continue to provide you with excellent service and we look forward to seeing you at your next visit!

May 10, 2023

Total professionalism in and out in less than an hour. I will definitely be back. More

by dvickstrom63
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure female advisor.
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May 11, 2023 -

Herb Chambers Toyota of Auburn responded

We're grateful for your kind review and five-star rating! We hope that you visit us again next time you need anything! Thank you! - Herb Chambers Toyota of Auburn

May 10, 2023

the dealership made me right a review without an approval and made me wait a week with no follow ups to then give me a run around very disappointed. More

by bob
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Bryan Arroyo
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May 09, 2023

Fast and friendly service. Alyssa was great. Very personable. Was told there was a $20 discount on the oil change More

by Alan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 11, 2023 -

Herb Chambers Toyota of Auburn responded

Alan, we're thrilled to hear that you had a great experience with Alyssa & the team! We appreciate your kind feedback and hope to see you again next time here at Herb Chambers Toyota of Auburn!

May 09, 2023

Marque is the reason I do business with your dealership - he is outstanding customer service More

by edeary
Recommend Dealer
Yes
Employees Worked With
Marque Hoenig
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 11, 2023 -

Herb Chambers Toyota of Auburn responded

Hi Marque, We're glad that you'll be coming back for your automotive needs! We appreciate your continued support and look forward to seeing you again! Thank you! - Herb Chambers Toyota of Auburn

May 09, 2023

Very satisfied with the service provided by the guy named Julian. Outstabding service.from Julian . More

by aferditabeqiraj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juljan Imeraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 11, 2023 -

Herb Chambers Toyota of Auburn responded

Thank you for the wonderful feedback! We're happy to hear Julian provided you with excellent service and we hope to see you again next time here at Herb Chambers Toyota of Auburn!

May 08, 2023

Horrible don't wanna do anything out of the realm of normality. Communication is nonexistent until they want their down payment! More

by Mm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Monish Naicker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vu Nguyen
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May 24, 2023 -

Herb Chambers Toyota of Auburn responded

We regret to know you are not satisfied with the service provided by our team. This transaction required several steps that are outside of the norms of most automotive purchases. We worked with both parties to accomplish the desired outcome as swiftly as possible. Regretfully some things took longer than any of us wanted them to. Reading this review is disappointing knowing that we remained in contact with you during each step of the process. We hope you’re pleased with your vehicle that has been delivered to your home state. Please feel free to contact me directly if you wish to discuss this experience further. Respectfully, Dan Bortolussi - General Manager - dbortolussi@herbchambers.com

May 24, 2023 -

Mm responded

First let me say that is COMPLETELY false that you were in contact with me every step of the way. All contact was initiated by me calling either the dealership direct or the sales person I was working with. Like I explained to Mike, my displeasure was not with the situation or with his skills as a sales person but with your finance manager who decided he wanted to SPEAK to me like I was an 18 year old kid buying a car for the 1st time! I'm in my mid fifties and have bought half a dozen new cars in my life and was selling cars when I was 20 years old and putting food on the table and paying my bills! I ask only for this respect I deserve....I KNOW IV EARNED IT! Other than that Like I told Mike when I picked up the truck, my only constructive criticism to him was his communication to me could have been better like. I said I was the one reaching out every single time to get updates.

May 07, 2023

Alyssa was very nice to deal with. She kept me informed through out the day. Let me know when the car was ready. Tony the tech did a great job. Jeff runs a great team. Thank you to eve More

by Martin & Jan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Krasner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Banach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dat (Brian) Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juljan Imeraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Irvine
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May 09, 2023 -

Herb Chambers Toyota of Auburn responded

Alyssa and the team are glad your visit was so great, Martin! We appreciate your kind words and hope you come to see us for your next service experience! Thank you! - Herb Chambers Toyota of Auburn

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