Herb Chambers Toyota of Auburn - Service Center

Happy Customer! I went in for my yearly sticker and a few other check ups. The service manager wrote up what I wanted done, was very helpful and accommodating. Thank I went in for my yearly sticker and a few other check ups. The service manager wrote up what I wanted done, was very helpful and accommodating. Thank You! More

wait time it was a recall appointment which i told them they had to provide private room for me to wait in and they did - i can not comment on areas i left blan it was a recall appointment which i told them they had to provide private room for me to wait in and they did - i can not comment on areas i left blank because i have no knowedge More

Excellent Service Stopped in to have recall performed. I was greeted by Chan, and he took excellent care of me and made sure the recall was performed in a timely manner Stopped in to have recall performed. I was greeted by Chan, and he took excellent care of me and made sure the recall was performed in a timely manner. I have had nothing but excellent service from all of the service personnel. More

Bring a tent and a lunch if you are going for service! This is in regards to the Service Department! I have purchased four cars from them and the sales department is great and a true pleasure to work with This is in regards to the Service Department! I have purchased four cars from them and the sales department is great and a true pleasure to work with but the service department usually is really bad. Today was my first visit with my new 4 Runner and all it needed was it's 5,000 mile service which is rotate the tires, check the fluid and a multi point inspection. My appointment was at 10:15 and I got there at 10:05. I live out of state and 45 Minutes away and it's a process and a huge chunk out of my day to come there for service. They took my vehicle right in and drove it into a bay and there it sat, untouched for an hour and a half! At 11:30 after waiting with a covid 19 mask on in the waiting area, I was about to tell the female sitting around slurping on an iced coffee Alyssa that checked me in to just give me my keys back and my car and I will take it to jiffy lube or something. At 11:35 some guy got in my truck and drove it to a work bay and his rotation of 4 tires, fluid check and multi point inspection took him all of 13 minutes and he brought the truck back and dropped the keys. I waited another 15 Minutes for Alyssa to finish her coffee, staple some paperwork and return my car to me. I was pretty angry and asked her why it took 2 hours to do a 13 minute job and she looked offended and said "Uh sir, we are very busy!" and appeared offended as if I should be thanking her for even looking at my truck! I asked why I should even make an appointment seeing they are clearly over booked! This is the usual for their service department, Covid or no Covid if you are going to their service department either pack a lunch or have a friend bring a car to go somewhere and don't bother making an appointment, it seems they are doing first come first served anyway! Chan is usually a good person to deal with but he was not there today! There were also a few angry people in the waiting room one telling me he was there for an hour and a half waiting for an oil change! More

Professional , communicative and maintained all covid-19 precautions in terms of wipe down. I felt safe and taken care of. I thankful to the brave and dedicated service staff precautions in terms of wipe down. I felt safe and taken care of. I thankful to the brave and dedicated service staff More

Quick Recall Dropped off vehicle for a Recall check. All great. No work needed. Appreciate the service. In and Out - quickly! Auburn Toyota is convenient an Dropped off vehicle for a Recall check. All great. No work needed. Appreciate the service. In and Out - quickly! Auburn Toyota is convenient and staff are very professional and knowledgeable. More

Excellent, timely and professional service. I was informed of the progress and needs of my car in great detail, and in a way I could understand. Thanks so much. Francina Perry informed of the progress and needs of my car in great detail, and in a way I could understand. Thanks so much. Francina Perry More

Never disappointed! Keeping me on the road....even in this crisis. Water Pump repair will keep me mobile if needed. I was updated 3 times during the process so I was in Keeping me on the road....even in this crisis. Water Pump repair will keep me mobile if needed. I was updated 3 times during the process so I was in the loop the whole time. More

It was my day off and wanted to check some things off my to do list. My brakes had been sounding /feeling funny. I called service Alyssa was able to schedule me in 1/2 hr . She greeted me with a smile an to do list. My brakes had been sounding /feeling funny. I called service Alyssa was able to schedule me in 1/2 hr . She greeted me with a smile and wowed how great my car looked since I had just left the carwash. Everything was taken care of in less than an hour. She was exceptional !!! More

Great service. Didn’t have to wait more than what was stated. Felt that I was valued as a customer! Just wished I would get a wash like other Toyota dealers. stated. Felt that I was valued as a customer! Just wished I would get a wash like other Toyota dealers. More