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Herlong Ford

Edgefield, SC

4.5
909 Reviews
Since 1933, Herlong Ford has committed to revolutionizing and legitimizing the new and pre-owned car business, guided by the principles of trust and open information exchange our goal is to provide a truly unique and satisfying automotive purchase experience for every guest, in every way. Why Buy From Herlong Ford? We shop our vehicles daily to make certain we are competitively priced with other like vehicles in the area No DOC fees, dealer fees or prep fees (this means there are NO hidden fees) A 3-day exchange policy on all Ford Certified pre-owned vehicles; buy with confidence We deliver Warranties are provided with ALL vehicles We are a "One Stop Shop" offering competitive financing options, vehicle protection / maintenance plans Our Ford Certified technicians rigorously inspect all vehicles prior to being placed on our lot for sale Carfax reports provided for all vehicles Family owned and operated since 1933 We offer top dollar for your trade and will buy your vehicle even if you don't buy ours. Let us make you an offer!
Contact Dealership

775 Augusta Rd

Edgefield, SC

29824

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Showing 909 reviews

January 24, 2022

Service department and warranty lady is horrible to customers she hung the phone up several times they will never get my business again More

by TYLER.BLAND403
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Meryl Herlong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Huizenga
1.0
This rating includes all reviews, with more weight given to recent reviews.
ALLAN HATCHER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : warranty
Feb 09, 2022 -

Herlong Ford responded

Hi, we are so disappointed to learn of this situation you have described. We take our clients' comments seriously and want to understand in further detail what exactly went wrong. Please reach out to us at (803) 637-3151 at your earliest convenience so we can begin working towards resolving this matter. We value your business and understand we can always improve so we hope to speak with you soon. Take care!

January 21, 2022

They are good. I will choose Herlong Ford every time. And recommend them to every body. More

by LEONALEONARD315
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle Huizenga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2022 -

Herlong Ford responded

Hello, thank you so much for the positive review! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

January 20, 2022

Wayne Nash was our salesman and did a superb job putting all together so we could leave with our vehicle. Great job to all the staff!!! More

by JHNCOLETTA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meryl Herlong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wayne Nash
Jan 24, 2022 -

Herlong Ford responded

Hi, we appreciate your feedback on our Staff's outstanding service! Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit!

January 20, 2022

The folks here were very friendly. Sales were very help full in finding what we were looking for. Meg in finance worked to get me the best rate on my loan. I would recommend this dealership to anyone. More

by A-H-MCCARTHA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes Herlong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Meryl Herlong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Rushton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2022 -

Herlong Ford responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Herlong Ford, Inc., we value our customers and we look forward to seeing you on your next visit. Take care!

January 19, 2022

Appointment for new tire was created but tire was not ordered. Had to come back 3 days later. More

by sandywalther
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Danielle Huizenga
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2022 -

Herlong Ford responded

Hi, we always strive to do 100% for all of our customers so we’re extremely disappointed to hear of your negative experience with us. Please reach out to us at (803) 637-3151 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

January 15, 2022

Best dealership to buy a car from. Family friendly. Great customer service. I would recommend this dealership to everyone. More

by LIBBY.HUTTO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Janet Cleveland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wes Herlong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Munns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Meryl Herlong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Huizenga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : TJ OWENS, Cj Messer
Jan 17, 2022 -

Herlong Ford responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! Thanks again for the recommendation, and have an amazing day!

January 10, 2022

Went beyond expectations and repaired extra issues. Having a scan tool with me to check the codes was welcomed and encouraged. Shelby was helpful and excited to work with us. Overall communication was More

by STEVE.LAWTON
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cindy Mims
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Queen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2022 -

Herlong Ford responded

Hi, our Staff works hard to go the extra-mile for our valued guests! Thank you so much for being one of our valued guests and we look forward to your next visit!

January 06, 2022

fast, efficient, extremely kind, very friendly, accommodating, fair pricing, good trade-in prices, felt like family. More

by jordantwood
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Janet Cleveland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wes Herlong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Meryl Herlong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cindy Mims
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackie Mack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : others without classification
Jan 06, 2022 -

jordantwood responded

everyone over there is as sweet as pie esspecially Jackie Mack😉

January 03, 2022

Service center did what was asked of them, but the problem is still a problem More

by JDH432
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle Huizenga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cj Messer
Jan 17, 2022 -

Herlong Ford responded

Hi. We regret that this situation has not been resolved to your satisfaction and we would like to try to restore your confidence in our business. Please give us a call at (803) 637-3151 and we will do our best to make this better. We hope to hear from you soon.

January 03, 2022

Great people. Nice cleaner store. People there try to make you feel welcome and comfortable. Everyone I dealt with was great. More

by EBPOU
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meryl Herlong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Wiseman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Rushton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2022 -

Herlong Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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