I started this process by filling out a KBB offer a few weeks ago. I listed Hirlinger as one of my preferred dealerships because of their 'Warranty Forever' program. Within minutes I was called by one of their sales associates, Allison, to help talk me through the Kelly Blue Book offer and get an idea of what I was looking for. From there, I talked to Gary Trabel and zeroed in on a truck that I'd done quite a bit of research on. I finished up by doing the financial stuff with Steve Hirlinger. Everyone was great. I had quite a few questions for Gary, and he was patient and good-humored with me in answering them all. I feel I received reasonably fair value for my trade-in. Allison and Steve were excellent as well. I will definitely consider a future purchase here.