Honda Universe

I had the pleasure of visiting Honda Universe in Feb 2023, and I have to say, it was an exceptional experience. From the moment I walked in, I was greeted warmly by the staff, who were all friendly and 2023, and I have to say, it was an exceptional experience. From the moment I walked in, I was greeted warmly by the staff, who were all friendly and professional. They took the time to listen to my needs and preferences, and were patient with me as I explored their inventory. I really appreciated that they didn't pressure me to buy anything, and were happy to let me take my time and make a decision. When I did decide on a car, Honda CR-V Hybrid Sport, Yvettte Rivera-Coates was fantastic. She was knowledgable about the car and its features, and took the time to explain everything to me in detail. Overall, I highly recommend Honda Universe to anyone looking for a new/used car. The staff (especially Yvette, Al Cunha, and Mike Bendar) are friendly and professional, the inventory is impressive, and the buying experience is top-notch. I wouldn't hesitate to go back the next time I'm in the market for a car. More

Wel is nice very friendly staff is not hard to find I would recommend it to friends and family would recommend it to friends and family More

Very good service all the way around, from start to finish. This is the kind of service that makes you come back. finish. This is the kind of service that makes you come back. More

I originally planned on looking at 2 different used cars and a couple of new cars. I decided not to get the new ones, and neither of the used cars was available when I arrived, but Joe listened to what I w and a couple of new cars. I decided not to get the new ones, and neither of the used cars was available when I arrived, but Joe listened to what I was looking for and showed me another used car that I fell in love with. I still returned to see the original used cars (and Joe came in on his day off to show them to me), but I preferred the one Joe showed me. It's perfect! Joe explained the difference between a few models I was considering and the different trim levels. He was also candid about the pricing and payment options and patiently answered all of my questions. Corey was great when it came to the actual purchase. He explained the different warranty options and all the paperwork that had to be signed. There's a lot to sign, but Corey was very personable and entertained us with stories throughout the process. Overall, the whole process was pretty painless and as quick as it could be. I would return to Honda Universe in the future to make another purchase. Next, I'll see how the service department is :) More

Our agent Stephen Delpizzo was very kind and helpful. No problems with him. But the original car that we were intending to purchase was sold while we were sitting in the chairs negotiating a price! They No problems with him. But the original car that we were intending to purchase was sold while we were sitting in the chairs negotiating a price! They offered us the same car in grey which we wound up purchasing (the only reason that I settled for this car was because another family member really wanted grey), otherwise I would have left and went elsewhere. They insisted that we waited for them to get it ready ( we wanted to pick it up the next day) and then we noticed a ding in the driver's side door! We paid $1500 for a detail to get the car prepped and a cap under the hood was found to be off when my husband checked the car thoroughly when we got it home. So now I have a brand new car in the color that I did not want with a door ding! So NO I would not recommend this dealership because of the rush job that I felt that we received...Poor customer service so far! Hopefully it will improve. More

The staff was super friendly. 2nd car from Honda universe, I will definitely be back. 2nd car from Honda universe, I will definitely be back. More

Matt was great . Got the deal done. Great experience. Will use in the future for next car Got the deal done. Great experience. Will use in the future for next car More

Stephen was a great sales person. I didn’t feel pressured & he was very informative. It was a very easy process. I didn’t feel pressured & he was very informative. It was a very easy process. More

Danny was professional and friendly. He was very accommodating and answered our questions satisfactorily. The process was less stressful with Danny. He was very accommodating and answered our questions satisfactorily. The process was less stressful with Danny. More

The dealership was very. clean and the staff was super friendly. Will definitely be back. clean and the staff was super friendly. Will definitely be back. More