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630 Reviews of Honolulu Buick GMC - Service Center
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March 07, 2023
Irene Nicholson is the take away in superior service also Sheldon Ahlo was great help in sourcing and arranging a body part Sheldon Ahlo was great help in sourcing and arranging a body part More
by HENRY.ONISHI
Verified Customer
Helpful March 06, 2023
Kind helpful staff kept me informed. Did good work but so busy I couldnt get work done soon Did good work but so busy I couldnt get work done soon More
by NOEMAI
March 04, 2023
It took 9 hours to complete a simple oil change and tire rotation. I had an appointment at 8am and didn’t get my vehicle back until 5pm. Sam Rose had even asked to keep my vehicle overnight if they didn’t g rotation. I had an appointment at 8am and didn’t get my vehicle back until 5pm. Sam Rose had even asked to keep my vehicle overnight if they didn’t get to it? By far the worst experience & terrible communication from the service department. More
by SAVHALL97
Employees Worked With
Sam Rose , Irene Nicholson, Ashley Iwasaki
March 04, 2023
Just not so friendly and lack of smile. People seems like not happy doing their work. Every time I have my car for service, something just ain’t adding up, especially the people that works People seems like not happy doing their work. Every time I have my car for service, something just ain’t adding up, especially the people that works there. Not approachable. More
by CYNTHIAGIGNACIO2
Employees Worked With
Sam and other girl..I didn’t get her name
March 04, 2023
Disappointed. .. Service advisor does not know how to communicate... no text or phone call on vehicle status... I have to call to find out the status... .. Service advisor does not know how to communicate... no text or phone call on vehicle status... I have to call to find out the status... More
by Tony
Employees Worked With
Sam
March 03, 2023
One service advisor, no service manager, 2 service techs. They didn’t do the tire rotation and yet I was charged for it. I never received the GM or military discount. They didn’t preform a test drive and the They didn’t do the tire rotation and yet I was charged for it. I never received the GM or military discount. They didn’t preform a test drive and they didn’t look at the tie rods that I had a question about. This also was the longest oil change I’ve ever been too. 2 1/2 hours is way too long. More
by Pierce.amanda10
Employees Worked With
Mk
March 03, 2023
Great people, gave me an awesome deal and I am very grateful for the entire team! grateful for the entire team! More
by ZANE.ZAHID
March 02, 2023
The ac service was great, nice and super cold. We had to wait long time for the service date but only took 2 days of service and we understand. We had to wait long time for the service date but only took 2 days of service and we understand. More
by JASMINEBUALUAY
March 02, 2023
Needs to close permanently! They sale vehicles that are faulty. Had a total break failure 2 weeks after I purchased my 2023 Denali. The GM offered to pay my first payment to re They sale vehicles that are faulty. Had a total break failure 2 weeks after I purchased my 2023 Denali. The GM offered to pay my first payment to remain quiet about how awful Honolulu GMC is. I beg everyone that reads this to not purchase a vehicle from them and to tell everyone you know to not purchase from them. More
by BIGBODY08
March 02, 2023
Great people, very attentive and patient. Only reason it’s not 5 star is because the manager didn’t give me the best deal but really everyone was 5 star!! Only reason it’s not 5 star is because the manager didn’t give me the best deal but really everyone was 5 star!! More
by sjomiller111
