INFINITI of Kansas City

They have Great customer service. They made the process quick, easy, and pretty painless. I Would recommend that my friends and family go her. Thanks! quick, easy, and pretty painless. I Would recommend that my friends and family go her. Thanks! More

I was working on a deal with Ryan and Robert the sales manager. I try to negotiate prior to getting to the lot because I don’t want to waste hours on end just to walk away. We arrived at a price that took manager. I try to negotiate prior to getting to the lot because I don’t want to waste hours on end just to walk away. We arrived at a price that took me to the dealership. I drove the car and came back to look the car over. First of all the car wasn’t very clean. While inspecting the vehicle I noticed a chip in the hood down to the metal and a dent(creased) on the hood of the cab. I brought these items up and that when everything went south. Robert the sales manager came over to Ryan’s office and said the chip isn’t that big of a deal and recommend I “touch it up” myself. I’ve never had a dealership advise me to fix some things on a car. Then asked about the dent on the cab, and Robert laughed at me shook his head and said I’m done with discounts on this. So I walked out only to get emails from Ryan and Robert still asking for my business. I’ve never in my 40+ years of buying cars been treated so unprofessionally by a salesman or a “manager”. I would keep looking and avoid Infinitiof KC at all costs. More

Ramez was very helpful in getting us our Mercedes CLA 250 as quickly as possible. And since this car was not an Infinity, he quickly did his own research to find me all answers to my questions. as quickly as possible. And since this car was not an Infinity, he quickly did his own research to find me all answers to my questions. More

Service Dept is best I've ever experienced Spence always goes above and beyond to ensure the work is completed timely and efficiently. They take the pain out of car repair & maintenance. High Spence always goes above and beyond to ensure the work is completed timely and efficiently. They take the pain out of car repair & maintenance. Highly recommend them. More

Fantastic Ryan was amazing. He was personable and professional from the minute that I walked in the door. He demonstrated respect towards me and my decisions a Ryan was amazing. He was personable and professional from the minute that I walked in the door. He demonstrated respect towards me and my decisions as well as his knowledge of any questions that I had. It is apparent that his is a person that attains qualities that are admirable. More

Quick and easy process. No pressure and went off without a hitch. Prompt in answering questions. Love my Infinit! Number 2 now and sure I will be back again. a hitch. Prompt in answering questions. Love my Infinit! Number 2 now and sure I will be back again. More

Service is never any fun but is very relaxing here. always professional, always clean and always polite. The service team is top notch and I never worry about my car once I leave this dealership. always professional, always clean and always polite. The service team is top notch and I never worry about my car once I leave this dealership. More

Highly Recommend I'm hooked on Infiniti vehicles and I can't imagine buying from anyone but Infiniti of Kansas City. From sales to service they are top-notch. 10 out o I'm hooked on Infiniti vehicles and I can't imagine buying from anyone but Infiniti of Kansas City. From sales to service they are top-notch. 10 out of 10 would recommend giving one of their vehicles a test-drive...you won't be disappointed. My personal favorite is the QX 80. In fact, I challenge you to find a second row of seats with more leg room. More

Spence Cassidy provides consistently excellent customer service above and beyond all expectations. He personal picked me up off the side of the interstate when I had a blown out tire. Infiniti service rank service above and beyond all expectations. He personal picked me up off the side of the interstate when I had a blown out tire. Infiniti service ranks highest above all luxury brands. Spence and Dave are the dynamic duo of outstanding customer service. Absolutely THE BEST. More

I had a very pleasant experience with everybody on the floor. From the moment I walked through the door everyone I met treated me great and I got the deal I was looking for. floor. From the moment I walked through the door everyone I met treated me great and I got the deal I was looking for. More