
Ide Honda
Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Thank you! Our experience at IDE Honda was exceptional! Kiersten was our salesperson and she was very knowledgeable and accommodating, especially given the requi Our experience at IDE Honda was exceptional! Kiersten was our salesperson and she was very knowledgeable and accommodating, especially given the required measures that are taken during the pandemic. Adam in the finance office was also extremely helpful in making sure we got the best deal. We felt comfortable and safe at IDE and test driving the cars. Thank you! More

My experience today with Ide Honda was absolutely wonderful! I can’t express enough how helpful and efficient the service that I received was. Kiersten is amazing hands down!!! She is personable, kin wonderful! I can’t express enough how helpful and efficient the service that I received was. Kiersten is amazing hands down!!! She is personable, kind, very knowledgeable and just goes above and beyond!!! I must also add the fact that I came from out of town and had only 24 hours to find and purchase a new car. Given the pandemic and current state of things, I imagined that the process would be nearly impossible if not grueling to say the least. To my satisfaction, it was a smooth and pleasurable experience. I cannot thank Kiersten enough for all of her hard work made seemingly easy and dedication to my experience and service. I would and will recommend Ide Honda to everyone. Especially if Kiersten is their sales associate! However, I’m confident that all the staff are superb! More
Great experience during the Pandemic. We traded in our 2013 Toyota Highlander, gave us a very fair price. Purchased new Honda Pilot all online with the exception of picking it up. Fantas We traded in our 2013 Toyota Highlander, gave us a very fair price. Purchased new Honda Pilot all online with the exception of picking it up. Fantastic experience and Jerry / Roberto did a great job for us. Could not ask for a better experience in buying a new car. Would I recommend Ide Honda, absolutely and will be a forever customer. More
Guess this salesman is very very busy during this covid-19 pandemic. Inquired about lease specials and was told there would be new ones the next day. Never followed up with new specials and that was covid-19 pandemic. Inquired about lease specials and was told there would be new ones the next day. Never followed up with new specials and that was 5 days ago. Found them posted so wonder what the excuse is? More
Poor customer service I asked the finance manager to call me to let me know what APR I was approved for, but he never called. I called Ide, and it took over 7 hours to fina I asked the finance manager to call me to let me know what APR I was approved for, but he never called. I called Ide, and it took over 7 hours to finally talk to someone. When they placed my snow tires in my car, they damaged it, so I had to have a brand new vehicle fixed. The moon roof leaks in my car wash, and they haven't fixed it (despite the fact that I've had it in twice). Our salesman was very nice, but it was very difficult to get a good deal on a vehicle; the negotiations were tense. The finance manager was very pushy about trying to sell HondaCare along with their other packages. I will NEVER buy a car from Ide, and I will Never buy another Honda. More
Professional all the way around! We were looking for a quality, low-mileage Honda CR-V and Ide Honda has just the perfect match. TJ Graham assisted us through the entire process with We were looking for a quality, low-mileage Honda CR-V and Ide Honda has just the perfect match. TJ Graham assisted us through the entire process with ease (including a trade-in). He was open, honest and very knowledgeable. Since we are PA residents, the transaction was a bit out of the ordinary. Everyone involved got the necessary information and documents to register the vehicle in PA and we left feeling confident and satisfied. TJ was pleasant, professional and gave us personal attention; his communication and response time is excellent. The entire staff was very welcoming and accommodating. We will certainly keep Ide Honda in mind for our next vehicle :-) More
I had the best experience I ever had at a car dealer. I had a very good experience at Ide Honda dealer. I was pleasantly surprised to see how nice and efficient Ide Honda folks treat their Customers and I had a very good experience at Ide Honda dealer. I was pleasantly surprised to see how nice and efficient Ide Honda folks treat their Customers and run their business. I recently purchased a 2018 Ridgeline that started to exhibit two unrelated symptoms: "Transmission System Problem" and "Blind Spot Info Problem" Melody, the service adviser took me right in and the technician found the root cause to be the automatic transmission within a very reasonable time. I cannot say enough good things about Ide Honda in all. . . just great folks who cares about their Customers. And great Techs who know their stuff. The Truck has been running very nicely. And check this out . . . the calculated gas mileage on the display that used to read in the mid to upper 17 MPG in town is now reading in the 20 to 21 MPG in town. Just another happy guy . . . More
Purchased a new car from Kiersen Herman. very accommodating; easy to work with; listened intensely; nicely focused on the details; always greeted with a pleasant phrase; Kiersten and Tony did very accommodating; easy to work with; listened intensely; nicely focused on the details; always greeted with a pleasant phrase; Kiersten and Tony did their job without pressure; would buy from again. More
car buying has always been so stressful for me but Julian made the whole process so easy and fun. Very patient with us and worked incredibly hard to find us something we would love that would also be safe fo made the whole process so easy and fun. Very patient with us and worked incredibly hard to find us something we would love that would also be safe for our children. Highly recommend Julian at Ide Honda! More