Irwin Mazda

Irwin Mazda is the best Irwin Mazda continues to provide the luxury car buying experience with their ultimate professionalism, efficiency, and courtesy. This is my third car Irwin Mazda continues to provide the luxury car buying experience with their ultimate professionalism, efficiency, and courtesy. This is my third car purchase here and the service just gets better and better. Charlie Marquez educates consumers with respect, clarity, and kindness to simplify the process. His honesty is admirable and his most pleasant friendly demeanor is a true asset to Irwin. Charlie raises the bar of elite customer service. Carlos Sousa works tirelessly on behalf of the clients to provide the best price. The Irwin team treats me like family. This is the place to visit to receive the lowest price combined with exceptional attention to detail. A true dream car experience in every way. More

Lost trust Trust. Customer Service. Commitment; Irwin Mazda before uncovering unscrupulous salesmen and tactics defining stereotypical car dealers. Irwin sold me Trust. Customer Service. Commitment; Irwin Mazda before uncovering unscrupulous salesmen and tactics defining stereotypical car dealers. Irwin sold me a used 2010 CX-9 in 2015 even convincing me to purchase the extended warranty. Smooth transaction, at a time when I desperately needed a vehicle, securing a “trust” in Irwin. 2 years later, I notice an odd leak and sensibly tow the car to the “trusted” Irwin Service. NOTE: 2010 - 2012 CX-9 engines are designed with an internal water pump. Failure mixes coolant and oil inside the engine quickly causing severe engine damage…WITHOUT ANY WARNING. Mazda/Dealers (ehem Irwin) have known the engineering flaw passing the risk to consumers. My sensibility luckily saved the engine and Irwin service confirmed the pump failure pleasantly costing $3000 with no guarantees on the repair. While under diagnostics, I reached out to the sales team to purchase a new vehicle showing me Irwin’s true colors: 1. Irwin would not assist in paying off the “negative equity” of my loan due to the quoted ($3000) consumer repair cost. I find it hard to believe its would cost Irwin that much. 1. It also indicates Irwin’s knowledge of the problem and reluctance to reacquire a problematic vehicle (-which they happily sold to me) 2. Sales reps statements like, “I recommend customers service their car before the warranty expires”, is deflective making the consumer negligent. Did I mention my warranty expired by 9 days. While not directly Irwin’s fault, Honda provided service reminders before my warranty expired, whereas Irwin did not . Just saying. Irwin blatantly sold me a vehicle with known engineering flaws deflecting blame on the consumer. Irwin’s inability to negotiate on the value of vehicle indicates the engineering flaw is a significant problem and/or they are solely into maximizing their profit margin. I never heard from the Irwin again. Irwin's true colors reveal the stereotypical sleazy dealership tactics like preying on customer emotion and vulnerability; and only willing to go above and beyond when its in their best interest. My only vindication is Irwin lost out on 2 new sales instead of one. More

Awesome experience We recently leased a Mazda CX5 with Jeff at Irwin Mazda and had a great experience. Jeff made the process completely painless! He was personable and a We recently leased a Mazda CX5 with Jeff at Irwin Mazda and had a great experience. Jeff made the process completely painless! He was personable and a total pleasure to work with. If you're in the market for a Mazda, go see Jeff at Irwin Mazda. You will not be disappointed! More

Putting the customer first We've been customers of Irwin Mazda for more than 12 years. From our first Tributes through our latest purchase, a 2018 Mazda 6, we have found the sa We've been customers of Irwin Mazda for more than 12 years. From our first Tributes through our latest purchase, a 2018 Mazda 6, we have found the sales and service staffs professional and responsive. Adam Goldin, who sold us all but our latest car (we thought he was off that day) and Michael Vaksman are excellent at their jobs. And I can't say enough good stuff about the service advisors and techs. Even the guys who wash your car. Best dealer we've ever dealt with. Proud to be a customer. More

Tim cx-5 Frank and Charlie here were great to work with. No pressure, and a very good experience over all. I would recommend this dealership to any one looking Frank and Charlie here were great to work with. No pressure, and a very good experience over all. I would recommend this dealership to any one looking for a Mazda or a lincoln More

Good experience Our experience with Irwin was pleasant. They met the Edmunds price, they spent plenty of time with us on the the test drive of the Mazda CX-5 and Wyne Our experience with Irwin was pleasant. They met the Edmunds price, they spent plenty of time with us on the the test drive of the Mazda CX-5 and Wyne was professional, easy going. More

Repeat customer This was our family’s second purchase at Irwin. Jeff immediately met us in the lot, got me in the exact car I was interested in and 24 hours later, i This was our family’s second purchase at Irwin. Jeff immediately met us in the lot, got me in the exact car I was interested in and 24 hours later, it’s home in my garage. All interactions were professional, informative and left me 100% satisfied with my experience. More

Amazing!!!! THIS IS MY 2nd PURCHASE FROM IRWIN. I LOVE MY NEW CAR & THE CUSTOMER SERVICE I RECEIVED! THEY MAKE YOU FEEL LIKE FAMILY! THANKS GWEN! THIS IS MY 2nd PURCHASE FROM IRWIN. I LOVE MY NEW CAR & THE CUSTOMER SERVICE I RECEIVED! THEY MAKE YOU FEEL LIKE FAMILY! THANKS GWEN! More

a wonderful experience Jeff Segan made a wonderful impression on my wife and myself. He explained the car in detail and made this experience quick and enjoyable. This is Jeff Segan made a wonderful impression on my wife and myself. He explained the car in detail and made this experience quick and enjoyable. This is usually a horrible experience but felt very good at Irwin Mazda. More

Amazing Customer service and deal It is my second purchase with the salesman John didn’t realize this type of excellent service still exists John made the transaction comfortable amaz It is my second purchase with the salesman John didn’t realize this type of excellent service still exists John made the transaction comfortable amazing value and price . It is my second purchase with the salesman and it only got better from the sales transaction to the service department it couldn’t have been any better More