Jackson Acura

Great experience! Didn't have to wait when I got there. Service Advisor made sure I understood everything and was very clear. They were not pushy about getting addition Didn't have to wait when I got there. Service Advisor made sure I understood everything and was very clear. They were not pushy about getting additional services. Overall friendly staff, great quality! More

Quite disappointed with this visit Several days after returning home after routine maintenance, I popped the hood and was shocked at what I saw. Windshield washer cap was open, no idea Several days after returning home after routine maintenance, I popped the hood and was shocked at what I saw. Windshield washer cap was open, no idea whether Jackson filled it with fluid. Service report indicates new battery is needed, but both battery terminals and connectors are badly corroded and need cleaning for optimum performance and BEFORE conducting load test. Though battery failed load test, it remains unclear whether this issue is due to high resistance on terminals or battery itself. Any qualified technician should know better to clean up terminals before testing battery. Worst of all, for unknown reason the positive battery terminal is severely bent, with large gap with center bolt threads clearly visible at the terminal opening. Photos available. Service rep was asked but had no idea or interest in checking whether Siri Eyes Free software in this vehicle with Tech package needs updates since it was installed by Jackson Acura several years ago. I note that ALL services on this vehicle since purchase (except installation of new tires) and brakes) were conducted by Jackson Acura. I plan to contact Acura and purchase a new Acura connector as bending back the bent connector back might stress the material and yield even higher resistance. Anyone can rotate tires and replace filters, but we paid a high price over $189 for services that were improperly done... not up to standards expected from an Acura dealer. We no longer have confidence in Jackson Acura to do basic maintenance services. More

Outstanding sales and service. A most accommodating dealership - from the time we enter to the moment we leave. We’ve been a customer for 11 years, and 4 cars. Our daughter heard our rave reviews - dealership - from the time we enter to the moment we leave. We’ve been a customer for 11 years, and 4 cars. Our daughter heard our rave reviews - and purchased her new car from our sales executive. And...worked with our service representative until moving to Texas. More

Never Disapointed I have three Acura vehicles serviced at Jackson over several years. as in the past, this visit was as pleasant and professional as always. I have noth I have three Acura vehicles serviced at Jackson over several years. as in the past, this visit was as pleasant and professional as always. I have nothing but good things and respect for Nick, Rodney and the service personal. Thanks for a great service experience. More

Very organized Although service was slow, they made sure that everything was running smoothly in my car. There were additional issues that they fixed in the same day Although service was slow, they made sure that everything was running smoothly in my car. There were additional issues that they fixed in the same day as my original service. More

A1 Service I made an appointment for my A1 Service. I came in 1 hr earlier because I was able to get out of work. I was willing to wait but Jimbol who I had ma I made an appointment for my A1 Service. I came in 1 hr earlier because I was able to get out of work. I was willing to wait but Jimbol who I had made an appointment with took me right away, said he would go ahead and have them work on my car right away. He was very helpful and accommodating. More

Very efficient from scheduling to the actual work We’ve been using Jackson for years and we’ve always had great experiences with the Service Center. Yvonne and the service team are always professiona We’ve been using Jackson for years and we’ve always had great experiences with the Service Center. Yvonne and the service team are always professional! More

Britney, is one of the best service writers I've ever had. I'm a car guy and I love customer service in Britney is it car girl who loves customer service. Her personality fits, her concern for her clients make I'm a car guy and I love customer service in Britney is it car girl who loves customer service. Her personality fits, her concern for her clients makes her the best. She works for the customer and I respect her and appreciate her for her kindness. If I need a ride to work she makes that happen, if I need to be picked up, show make that happen as well. She's done that for me every time I come to the dealership no questions . Just the best. Dr. Mark Armstrong More

Excellent service and great sales team at work I finalized buying Pilot but changed my mind and purchased MDX. First of all i would like to thank Mr. Paul Silverman. He took care of my requirement I finalized buying Pilot but changed my mind and purchased MDX. First of all i would like to thank Mr. Paul Silverman. He took care of my requirement very well. He understood my need and presented suitable option to go with MDX. More

Top-notch, professional service I have always dealt with Brittiany Byas at Jackson Acura Service Center. She is extremely professional, efficient, and helpful. She listens well, ex I have always dealt with Brittiany Byas at Jackson Acura Service Center. She is extremely professional, efficient, and helpful. She listens well, explains the service options, and keeps you informed throughout the service experience. Her passion for a providing her customers a quality service experience is clearly evident and reflects highly upon her and Jackson Acura. More