Jackson Acura

Jackson Acura responded

Thank you for sharing your experience! We're pleased to hear that Cody kept you informed throughout the process and that you were satisfied with our pricing. Providing clear communication and fair pricing is very important to us, and we're glad we could meet your expectations. If there's anything else you need in the future, please feel free to reach out. We're here to help and appreciate your business! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your wonderful review! We’re thrilled to hear that you found working with us easy and that our service exceeded your expectations. At Jackson Acura, we are dedicated to going above and beyond to ensure every customer has a great experience. Your satisfaction is our top priority, and we truly appreciate your kind words. If there’s anything more we can do for you, please don’t hesitate to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your positive feedback! We're delighted to hear that you had a great experience with our team and found our customer service to be friendly and knowledgeable. Your recommendation truly means a lot to us, and we’re glad we could assist you in finding the perfect Acura. If you need anything else or have any questions in the future, please don’t hesitate to reach out. We look forward to serving you again! Warm Regards, Jackson Acura Team

Jackson Acura responded

We deeply appreciate your loyalty over the past 14 years. Thank you for trusting us with your vehicle's service; it truly means the world to us. We're committed to maintaining the high standards that have kept you coming back, and we're grateful for the opportunity to continue serving you in the years ahead. Your support and trust inspire us to keep delivering the best possible service. Looking forward to welcoming you back! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your kind words and for being a valued customer! We’re delighted to hear that you’ve consistently received excellent service at Jackson Acura. Providing clear explanations and accurate price estimates is a key part of how we ensure a transparent and trustworthy experience for our customers. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to continuing to serve you with the same high level of care and attention! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your feedback, and I apologize for the delay in our response. We genuinely appreciate your past support and are deeply sorry to hear about your recent experience. It’s concerning to learn that the issue with your exhaust system was not properly addressed, and we understand your frustration given the high standards you’ve come to expect from us. We strive to provide exceptional service and accurate diagnoses, and it’s clear we fell short this time. We would like to make this right for you and would appreciate the opportunity to revisit your vehicle's issue. Please reach out to us directly so we can identify and address the problem and ensure your concerns are resolved to your satisfaction. Thank you for bringing this to our attention, and for your past loyalty. We are committed to regaining your trust and look forward to the chance to restore your confidence in our service. Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your kind words and positive feedback! We're delighted to hear that you found our dealings fair and honest. At Jackson Acura, we take pride in maintaining transparency and integrity in every interaction, and it’s wonderful to know that this commitment resonated with you. We truly appreciate your recommendation and are grateful for your support. If you or anyone you know is considering a new vehicle, we’re here to assist and provide the same level of service you experienced. Thank you once again for your trust and encouragement. Enjoy your new vehicle! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your feedback! We’re thrilled to hear that Yvonne and the rest of our team have consistently provided you with excellent customer service. Our goal is to offer a positive and memorable experience every time, and it’s great to know we’ve achieved that for you. We appreciate your continued support and look forward to serving you again in the future. If you ever need anything or have any questions, please don’t hesitate to reach out. Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your feedback and for sharing your experience with us. We're pleased to hear that you found our service department clean and that the service you received was professional and timely. We also appreciate your kind words about our team members who assisted with your wiper blades and provided coffee. We apologize for missing the overhead interior light issue during your inspection. Your feedback is invaluable in helping us improve, and we will address this with our team to ensure that all aspects of your vehicle are thoroughly checked in the future. Please contact us to schedule a convenient time for this. If you need any further assistance or have additional concerns, please feel free to reach out. We’re here to help and look forward to the opportunity to serve you better! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you so much for your kind words and high recommendation! We're thrilled to hear that you had a great experience with us. Your continued support and loyalty truly mean a lot to us. If you or anyone you know needs assistance in the future, we're here to help. We look forward to seeing you again! Warm Regards, Jackson Acura Team