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Jackson Acura
Roswell, GA
7,546 Reviews
Located at 10900 Alpharetta Hwy in Roswell, Jackson Acura is North Atlanta's destination for new and pre-owned Acura sales. We also offer financing, maintenance, repairs, and Acura certified accessories for your vehicle.
An extraordinary vehicle calls for an extraordinary dealership. That's what Jackson Acura believes, and that's exactly what we provide.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 7,546 reviews
October 29, 2018
Great service from Britney! Always great customer service, even when I pop in without an appointment. Britney is a real pleasure to work with and always gets my problem resolved Always great customer service, even when I pop in without an appointment. Britney is a real pleasure to work with and always gets my problem resolved in a timely fashion! More
by driver_15001
Verified CustomerEmployees Worked With
Brittiany Byas
October 29, 2018
Great Service! Everyone was so kind and helpful! Brittany sat down with me and went over the services that are typically done at certain mileages, which is helpful f Everyone was so kind and helpful! Brittany sat down with me and went over the services that are typically done at certain mileages, which is helpful for me to be able to think ahead and plan financially! They went above and beyond! More
by Savannah
Employees Worked With
Brittiany Byas
October 29, 2018
Wonderful experience It was time for my B1 service. I was able to schedule an appointment and get the work done expeditiously /great experience to get it done so quick It was time for my B1 service. I was able to schedule an appointment and get the work done expeditiously /great experience to get it done so quickly. More
by 441984388771
Employees Worked With
October 29, 2018
Engine Head Gasket Blown...Not I begin to visit this location after the location I had a solid rapport with closed without warning. The service here is OK at best. My last & final I begin to visit this location after the location I had a solid rapport with closed without warning. The service here is OK at best. My last & final visit happened when I took my car in because the check engine light was flashing. The car was making a loud noise that would come & go and also idling rough. My fiance' opened the hood & there was blue colored liquid sprayed on top of the engine. After about a week of still driving my car, I had time to drop it off. I told Brittiany, the service rep, what occurred. About 10minutes after I left, she called me to reconfirm the series of events. We hung up & she called back less than 5 minutes & told me my engine blew a gasket. She told me I could come pick my car up & they wouldnt charge the diagnostic fee. She also stated if I need any assistance finding another car, they have certified used cars because fixing a blown head gasket would cost more than my car was worth. I told my fiance' what I was told & he wasnt convinced being I had driven my car for about a week before dropping it off plus it displayed no symptoms of a blown gasket. My fiance' has a dedicated mechanic who works on his tow trucks & he offered to look at my car. Needless my car did not have a blown gasket. My coolant system, harmonic balancer, alternator belt & timing belt were replaced. My car is running smooth & quiet again. It has been a little over a month when this happened. Please note, this is the first time I have ever allowed a mechanic shop outside of Acura to work on my car since I brought it brand new in 2005. Needless to say, I have found a reliable mechanic who doesnt charge dealership prices & the work is A-1. The vibe I got from the service reps here is that they dont treasure the older model cars which is unfortunate because I take pride in caring for my car. Everyone isnt in the market for a brand new car. More
by TT
Employees Worked With
Brittiany Byas
October 28, 2018
Perceived problem I stopped in because of a displayed service message that I didn't understand. My service adviser Nick Covino had the problem checked out (it was mino I stopped in because of a displayed service message that I didn't understand. My service adviser Nick Covino had the problem checked out (it was minor) and fixed. He also had the car washed all with no charge. Exceptional service! More
by tombill03
Employees Worked With
October 27, 2018
outsanding customer service overall experiance was excellant found a car I wanted to purchase on the internet and traveled from Chicago, Illinois to Georgia over 600 miles and it was well worth it. chege maina, found a car I wanted to purchase on the internet and traveled from Chicago, Illinois to Georgia over 600 miles and it was well worth it. chege maina, Rodney jones, joey Andrews, special thank for my excellent experience. More
by thaddeus
October 27, 2018
Great service , I was on a tight time frame and they were able to get my service done quickly, without even having an appointment. Free coffee and WiFi in the waiti , I was on a tight time frame and they were able to get my service done quickly, without even having an appointment. Free coffee and WiFi in the waiting room as well. Yvonne was awesome! More
by RoswellMike
Employees Worked With
October 27, 2018
Excellent reliable dependable service thank you . Diagnosed & repaired while we waited - very happy customer . We thought we needed a new transmission but fortunately it was only an alternator . Diagnosed & repaired while we waited - very happy customer . We thought we needed a new transmission but fortunately it was only an alternator More
by jduncan6409
Employees Worked With
October 27, 2018
New Lease Purchase Buying a car from Jackson Acura is an excellent experience from start to finish. Their sales and service team are very professional as well as thought Buying a car from Jackson Acura is an excellent experience from start to finish. Their sales and service team are very professional as well as thoughtful. Would recommend Jackson Acura to anyone wanting a 5 Star experience. More
by TOMALGIE
October 27, 2018
Impressed with Jackson Acura service department I have worked with many dealerships in the past and hands down I am most impressed with Jackson Acura, particularly Brittany Byas in the service depar I have worked with many dealerships in the past and hands down I am most impressed with Jackson Acura, particularly Brittany Byas in the service department. She is nothing but professional, quick and a pleasure to work with. I will definitely call on Brittany in the future. Excellent customer service. More
by kristy.prows
