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Jackson Acura

Roswell, GA

Overview
Employees
Reviews
Vehicles
4.8
6,354 Reviews
Located at 10900 Alpharetta Hwy in Roswell, Jackson Acura is North Atlanta's destination for new and pre-owned Acura sales. We also offer financing, maintenance, repairs, and Acura certified accessories for your vehicle. An extraordinary vehicle calls for an extraordinary dealership. That's what Jackson Acura believes, and that's exactly what we provide.
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10900 Alpharetta Hwy

Roswell, GA

30076

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Showing 6,354 reviews

March 11, 2024

The 2nd service advisor took problem seriously and did a more thorough evaluation. The car wasn't starting and it happened 2 times in a month. It was towed 2 times. My service advisor was more concerned and More

by ljwoodpile
Recommend Dealer
Yes
Employees Worked With
It was the 2nd time for same problem. Eventually got fixed but should have been fixed first time
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Mar 27, 2024 -

Jackson Acura responded

We sincerely apologize for any difficulty or inconvenience you encountered during your recent service visits at Jackson Acura. Ensuring a seamless and satisfactory experience for our customers is paramount to us, and we regret that we fell short of your expectations on this occasion. At Jackson Acura, we are committed to providing exceptional customer service, and we consistently strive to improve our processes and procedures. Your feedback is invaluable to us, and we take it seriously as we evaluate and refine our service standards. If you would like to discuss your experience further or if there are any specific concerns you would like to address, please don't hesitate to reach out to us. We are here to listen and to work with you to find solutions and ensure your satisfaction. Thank you for bringing this matter to our attention. We appreciate your understanding and the opportunity to serve you better in the future. Warm Regards, Jackson Acura Team

Helpful
March 11, 2024

repair broken lug nut. entered to service without waiting. I always enjoy working with Yvonne Russell. trust More

by fichterbw
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yvonne Russell
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Mar 12, 2024 -

Jackson Acura responded

Thank you for sharing your experience with us! We're pleased to hear that the service team was able to repair your broken lug nut promptly. Providing efficient service is important to us, and we're glad Jackson Acura could meet your needs in this regard. It's great to know that you always enjoy working with Yvonne! Building trust with our customers is a top priority for us, and we're delighted that we've been able to earn your trust in our service department. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Helpful
March 10, 2024

Yvonne was great! Easy to schedule, not there all day. Discounts honored and applied. Will be back. More

by dirtyfry9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2024 -

Jackson Acura responded

Thank you for sharing your experience with us! We're delighted to hear that Yvonne provided you with great service and made scheduling easy for you. We understand the importance of efficiency, and we're glad that you were able to enjoy the rest of your day. It's fantastic to know that the discounts were honored and applied to your satisfaction. We truly appreciate your business and are thrilled to hear that you'll be back! If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Helpful
March 09, 2024

I feel like the people in the service department are honest and strive to get me the best service they can. I definitely recommend this service department to Acura owners. More

by strickrh99
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2024 -

Jackson Acura responded

Thank you for sharing your experience with us! We're thrilled to hear that you feel our service department is honest and dedicated to providing you with the best service possible. At Jackson Acura, integrity and customer satisfaction are paramount to us, and we're pleased to know that our team's efforts have earned your recommendation to other Acura owners. Should you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your recommendation and look forward to continuing to provide you with top-notch service in the future! Warm Regards, Jackson Acura Team

Helpful
March 07, 2024

Great Service! Yvonne is so wonderful to work with. I feel well taken care of when visiting their service department. More

by kimdillehay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 12, 2024 -

Jackson Acura responded

Thank you for sharing your experience with us! We're thrilled to hear that you received great service and that Yvonne provided you with wonderful assistance at Jackson Acura. Ensuring our customers feel well taken care of is always our priority, and we're delighted that Yvonne makes your visits to our service department positive ones. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again in the future! Thank you for choosing Jackson Acura! Warm Regards, Jackson Acura Team

Helpful
March 05, 2024

The dealership was very comfortable and friendly. The waiting area was conveniently located and clean. More

by pats327
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Wiest
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2024 -

pats327 responded

Dealing with Michael Wiest was very personal and friendly.

Mar 05, 2024 -

pats327 responded

The process of buying an used car was easy and time efficient.

Mar 05, 2024 -

pats327 responded

The dealership waiting area was very comfotable.

Mar 05, 2024 -

pats327 responded

Michael Wiest was very easy to work with.

Helpful
March 05, 2024

Mike has never let me down. I have purchased several cars at Jackson Acura, all with Mike and would go back again next time. Thank you More

by Larry
Recommend Dealer
Yes
Employees Worked With
Michael Wiest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2024 -

Jackson Acura responded

Thank you for sharing your feedback with us! We're thrilled to hear that Mike has consistently provided you with exceptional service and that you've had positive experiences at Jackson Acura. Customer satisfaction is our top priority, and we're delighted that Mike has been able to meet your expectations during your car-buying journey. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We truly appreciate your loyalty and look forward to welcoming you back again in the future! Warm Regards, Jackson Acura Team

Helpful
March 05, 2024

Everyone was very nice and helpful. I live in Canton and I was disappointed when the service man told me that you do not have loaner cars if needed More

by soliver436
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bob Joyner
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2024 -

Jackson Acura responded

We're glad to hear that our team was friendly and helpful during your visit. We apologize for any inconvenience regarding the availability of loaner cars. Your feedback is valuable to us, and we're always looking for ways to improve our services. If there's anything else we can assist you with or if you have any further concerns, please feel free to reach out to us directly. We appreciate your understanding and hope to have the opportunity to better serve you in the future! Warm Regards, Jackson Acura Team

Helpful
March 04, 2024

Sergei was great. Best Salesman I have ever worked with. A total Pro. A great experience More

by stevebusam60
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sergei Potapoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2024 -

Jackson Acura responded

Thank you for sharing your experience with us! We're delighted to hear that Sergei provided you with exceptional service and that you had a great experience at Jackson Acura. Sergei is indeed a total professional, and we're proud to have him as part of our team. It's fantastic to know that he made your car-buying experience memorable. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future! Enjoy your new vehicle! Warm Regards, Jackson Acura Team

Helpful
March 03, 2024

We were greeted by the receptionist immediately upon entry, and Sergei came right over to help us try out a new vehicle. He is very knowledgeable and professional. He was patient and with no pressure, More

by DRISALDIFAMILY
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sergei Potapoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 12, 2024 -

Jackson Acura responded

Thank you for sharing your experience with us! It's fantastic to know that Sergei provided you with knowledgeable and professional assistance, patiently addressing all your questions and understanding your needs and wishes without pressure. We're thrilled that he was able to outfit your chosen vehicle exactly as you requested. And we appreciate your kind words about Joey as well - It's great to hear that he provided friendly service and offered additional plans. We truly look forward to continuing a relationship with you here at Jackson Acura as well! Should you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again! Warm Regards, Jackson Acura Team

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