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Jackson Acura - Service Center

Roswell, GA

4.8
4,666 Reviews

4,666 Reviews of Jackson Acura - Service Center

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April 12, 2024

I purchased my RDX from Jackson Acura in 2013. As far as I can remember, no one else has ever serviced my vehicle. It has been interesting to watch them make gradual improvements to their practice More

by Mwebb6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2024 -

Jackson Acura responded

Thank you for taking the time to share your experience with us! We truly appreciate your loyalty as a valued customer since 2013 and your ongoing support. We're committed to continuously enhancing our services to ensure the best possible experience for our customers like you. Your feedback helps us to continually improve and refine our processes. Thank you for recommending Jackson Acura. We are truly honored to have earned your trust and loyalty, and we look forward to serving you for many years to come! Warm Regards, Jackson Acura Team

April 11, 2024

I actually DON'T dread going to have my car serviced ! !! Employees are always nice !! More

by LEELEEB56
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yvonne Russell
Apr 11, 2024 -

Jackson Acura responded

We're delighted to hear that your experiences with us have been enjoyable and stress-free! At Jackson Acura, we aim to make every visit a positive one, and it's fantastic to know that our team's friendliness and professionalism have made a difference for you. Your comfort and satisfaction are paramount to us, and we're committed to providing you with excellent service each time you come in. Thank you very much for your kind words - We look forward to welcoming you back for your future service needs! Warm Regards, Jackson Acura Team

April 11, 2024

Yvonne Russell Is the best service advisor, I have ever met. She takes good care of the clients. Jackson Acura has all the amenities needed for a client during the wait time. More

by SiddharthaAbbagari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Jackson Acura responded

We greatly appreciate your kind words! Yvonne is indeed a valued member of our team, and we're delighted to hear that she continues to provide you with excellent service. We strive to ensure that our customers feel comfortable and well taken care of during their visit. If there's anything else we can do for you, please don't hesitate to let us know. Your satisfaction is our priority. Thank you for your feedback - We look forward to welcoming you back in the future! Warm Regards, Jackson Acura Team

April 11, 2024

Nick Covino is a very good service advisor, he has always been helpful to me More

by flattopted_1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Jackson Acura responded

We're thrilled to hear about your positive experiences with Nick at Jackson Acura! Delivering helpful and reliable service is what we strive for every day, and it's fantastic to know that Nick has consistently met your expectations. Your continued support is truly appreciated. Should you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back in the future! Warm Regards, Jackson Acura Team

April 10, 2024

Excellent communication and service. They performed very good work on my vehicle and diagnosis correctly.. It was very professional. More

by muradqq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Jackson Acura responded

Thank you for sharing your positive experience! We're delighted to hear that you were satisfied with the communication and service you received at our dealership. Ensuring that our work is both professional and accurate is paramount, and we're glad that we met your expectations. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your feedback and look forward to assisting you again in the future! Warm Regards, Jackson Acura Team

April 10, 2024

Good fast service. My vehicle was ready before expected. I really like that they never push a service you don’t need More

by CER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Jackson Acura responded

Thank you for taking the time to share your experience with us! We are so pleased to hear that your service was completed faster than expected and that you appreciated our straightforward, no-pressure approach. At Jackson Acura, our team is committed to offering honest and efficient services, ensuring that we only recommend what is truly necessary for your vehicle. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is our priority! We look forward to welcoming you back for your next service visit. Warm Regards, Jackson Acura Team

April 09, 2024

Cody was extremely professional, efficient and friendly. He kept me up to date on the progress of the service and explained everything that had been done. More

by kms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Jackson Acura responded

Thank you for taking the time to leave us such a positive review! We're thrilled to hear that Cody provided you with professional, efficient, and friendly service. It's wonderful to know that he kept you well-informed throughout the process and thoroughly explained the work completed on your vehicle. We aim to deliver this level of service every day. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

April 08, 2024

Prompt service, looked at previous services and found I'd already had some done and didn't need again, kept in touch throughout More

by jbyank
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Apr 11, 2024 -

Jackson Acura responded

We appreciate your feedback! It's wonderful to hear that you received prompt service and that our team took the time to review your previous services, ensuring you didn't receive any unnecessary maintenance. Keeping you informed throughout the process is important to us, and we're glad to hear that our communication met your expectations. If you have any further questions or need assistance in the future, please feel free to reach out to us. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

April 07, 2024

Great visit! My representative working with me was very attentive and kept me notified of the progress. Awesome job! More

by Janie.picklesimer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

Jackson Acura responded

We greatly appreciate your feedback and are thrilled to hear about your positive experience at Jackson Acura! It's wonderful to know that your representative provided attentive service and kept you well-informed throughout your visit. Our team is dedicated to ensuring every customer has an exceptional experience each time they visit. If you have any further questions or need assistance, please feel free to reach out. We look forward to continuing to exceed your expectations in the future! Warm Regards, Jackson Acura Team

April 07, 2024

Jackson Acura is always great! I will pass several dealerships to come back here because of the service More

by sharmanethomas
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Covino
Apr 10, 2024 -

Jackson Acura responded

Thank you for taking the time to share your feedback - We truly appreciate your loyalty to Jackson Acura and are honored that you choose us for your automotive needs. Your dedication to our dealership means the world to us, and we're committed to maintaining the high standards of service that have earned your trust. If there's anything more we can do to enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back in the future! Warm Regards, Jackson Acura Team