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Jackson Acura - Service Center

Roswell, GA

4.8
5,020 Reviews
Call Service Center (770) 650-4000

5,020 Reviews of Jackson Acura - Service Center

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September 28, 2024

JACKSON ACURA IS THE NUMBER ONE DEALERSHIP IN ATLANTA. I WOULD LIKE TO THANK THERE SERVICE DEPT FOR PROMPT AND GREAT CUSTOMER SERVICE. MR. JACKSON YOU HAVE THE BEST OF THE BEST DEALERSHIP IN THE STATE. TH More

by jamessina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : LESLEY THAT GREETS WHEN YOU WALK IN THE FRONT DOOR, Cameron Hilden
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Oct 01, 2024 -

Jackson Acura responded

Thank you very much for your incredible feedback! We are honored to be your go-to dealership in Atlanta and truly appreciate your continued trust in us for your automotive needs. It’s our commitment to provide efficient and exceptional customer service, and we’re glad to hear that you’ve continued to have positive experiences with our team. Thank you for being a valued member of the Jackson Acura family - We look forward to welcoming you back again in the future! Enjoy your new vehicle! Warm Regards, Jackson Acura Team

September 26, 2024

Excellent service has always been provided to me by Yvonne Russell and her team of technicians. More

by EDBARNES48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2024 -

Jackson Acura responded

Thank you for your wonderful review! We're thrilled to hear that Yvonne Russell and her team consistently provide you with excellent service. At Jackson Acura, we take pride in delivering top-notch support and ensuring our customers feel valued and cared for. If you need anything else, please don't hesitate to reach out. Your feedback is greatly appreciated, and we look forward to continuing to serve you in the future! Warm Regards, Jackson Acura Team

September 26, 2024

Incredible service on a vehicle recall. Great communications from Mohammed. Provided me with a ride home because the service would take most of the day. Over and above my level of expectat More

by Phil1214
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammed
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Oct 01, 2024 -

Jackson Acura responded

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience during your vehicle recall service. It's great to know that Mohammed provided you with excellent communication and arranged a ride home for your convenience. At Jackson Acura, we strive to exceed our customers' expectations, and we're glad to see that reflected in your visit. If you need anything else, please don't hesitate to reach out. Your satisfaction is our priority, and we look forward to assisting you again in the future! Warm Regards, Jackson Acura Team

September 24, 2024

$93 for an oil change, especially when Nally Acura was offering 50% off, and Jackson Acura's willingness to provide NO discount is not acceptable in the future. I'm not going to get service done at Jacks More

by Puneet Soni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rodney Jones
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2024 -

Jackson Acura responded

Dear Puneet Soni, Thank you for taking the time to share your feedback regarding your recent experience. We sincerely apologize for the delay in response. We strive to maintain competitive pricing while delivering high-quality service, and we regret that we did not meet your expectations this time. At Jackson Acura, we are dedicated to earning our customers' business and loyalty, and we take pride in providing quality service and want to ensure that our customers feel they receive fair and competitive pricing. Our commitment to our customers is at the heart of our business, and your insights will help us evaluate our offerings. If you have further concerns or would like to discuss your experience, please don’t hesitate to reach out directly at (678) 259-9391. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Respectfully, Rodney Jones Service Manager (678) 259-9391

September 24, 2024

Overall service experience was excellent and satisfied with no concerns. Except the time it took everything else was fine More

by sudharsh.saggit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dmitry Gumanov
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Jones
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Covino
4.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Andrews
4.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Harvey Jackson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sharon Phillips
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine A Willis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sabri, Cameron Hilden
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Oct 01, 2024 -

Jackson Acura responded

Thank you for your feedback! We're glad to hear that you had an excellent overall service experience and that your concerns were minimal. We appreciate your understanding regarding the time it took, and we are continuously working to improve our efficiency. If you need anything else, please don't hesitate to reach out. Your satisfaction is our top priority, and we look forward to serving you even better in the future! Warm Regards, Jackson Acura Team

September 22, 2024

Dealership was great and did a good job servicing my vehicle. My advisor on the other hand was very rude and wanted to go through the motions without being asked any questions and minimal effort. More

by baksh06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2024 -

Jackson Acura responded

Thank you for your feedback. We’re pleased to hear that you had a positive experience with our dealership and that your vehicle was serviced well. However, we sincerely apologize for the experience you had with your advisor. It’s our goal to provide attentive and respectful service to all our customers, and we’re sorry to learn that we fell short in this instance. Your comments will be addressed with our team to ensure we uphold our commitment to excellent customer service. If there's anything more we can do for you, please don't hesitate to reach out. We value your business and hope to serve you better in the future. Warm Regards, Jackson Acura Team

September 21, 2024

Jackson Acura is a top-notch dealership. Friendly employees in each department. The service department is efficient and gets the work done within a reasonable amount of time. This is the More

by kc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reggie Hammond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2024 -

Jackson Acura responded

Thank you for your wonderful review! We truly appreciate your loyalty and are thrilled to hear that you have had a top-notch experiences at Jackson Acura. Our team strives to create a friendly and efficient environment in every department, and it's fantastic to know that we met your expectations. We take pride in providing exceptional service to our customers, and your feedback reassures us that we're on the right track. If you need anything else or have any questions, please don’t hesitate to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

September 18, 2024

Great customer interaction on phone and in person. Appreciated the detailed walkthrough of service completed at pick up. More

by Tough Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabri Jiffry
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Sep 24, 2024 -

Jackson Acura responded

Thank you for your feedback! We’re thrilled to hear that you had a positive experience both over the phone and in person. At Jackson Acura, we believe in maintaining open communication and ensuring our customers are fully informed about the services performed on their vehicles. Your satisfaction is our priority, and we truly appreciate your trust in us. If you need anything else or have any questions, please don’t hesitate to reach out. We look forward to seeing you again soon! Warm Regards, Jackson Acura Team

September 13, 2024

We always ask for Yvonne who is terrific. We can count on her and the service technicians. More

by linda and ed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Silverman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Jones
4.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 24, 2024 -

Jackson Acura responded

Thank you for your wonderful feedback! We’re delighted to hear that Yvonne consistently provides you with exceptional service and that you can rely on her and our service technicians. At Jackson Acura, we pride ourselves on building strong relationships with our customers and ensuring that every visit is a positive experience. If you ever need anything or have any questions, please don’t hesitate to reach out. We look forward to your next visit! Warm Regards, Jackson Acura Team

September 13, 2024

Yvonne is always a pleasure to work with. She is helpful and responsive each time we visit. More

by Brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 24, 2024 -

Jackson Acura responded

Thank you for your kind words! We're thrilled to hear that Yvonne consistently provides you with helpful and responsive service. At Jackson Acura, we strive to create an exceptional experience for all our customers, and it’s wonderful to know that Yvonne is making a positive impact during your visits. If you have any further needs or questions, please don’t hesitate to reach out. We look forward to seeing you again soon! Warm Regards, Jackson Acura Team

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