Derek is terrific! Professional, patient, and extremely informative! From start to finish, he never disappoints. This is my 5th vehicle with FM Land Rover, and it will not be my last. To walk in and have the wonderful staff be so welcoming and kind is a pleasure, the customer service deserves an A+. It doesn't end there, once I have the car it is again, a pleasure to deal with Albert S. in the service department.