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Jim Butler Chevrolet

Fenton, MO

4.3
7,638 Reviews
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759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 7,638 reviews

April 11, 2025

Never talked to anyone about the issues with my car and why the fuel pump had to be replaced at 39,500 miles. No confidence in this car for sure. Nothing but problems since I bought it More

by SANDRACRUSE22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Geringer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Hunter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Jim Butler Chevrolet responded

We strive to provide the best possible service and support, and it's clear we fell short in your case. I would like to understand more about your situation and see how we can make things right. Could you please contact our service manager directly at 314-274-1687 so we can discuss your concerns in detail? Your feedback is invaluable as it helps us improve our products and services. We appreciate your patience and hope to restore your confidence in our brand.

April 11, 2025

Always good service and great turn around time, highly recommended to use this service department! Always accommodating to my my needs. More

by mormino3854
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2025 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

April 09, 2025

Butlers service department is always friendly. They let you know right away if they find any problems. Great teamwork. More

by johnmcdale
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Hausmann
Apr 09, 2025 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. - Service and we hope to see you again soon!

April 09, 2025

Jim butler definitely goes above and beyond . Service and sales . They make the experience that much better More

by pontgt7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim mann
Apr 12, 2025 -

Jim Butler Chevrolet responded

Hi, we're so glad that we were able to go above and beyond your expectations! Thank you again for choosing Jim Butler Chevrolet, INC. and we hope to see you again.

April 08, 2025

Did not want to give me what my trade was worth and instead offered a check to help with payments. Then they took money from other areas of the deal to make my trade amount go up. Walked out twice on More

by t_hallquist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None of the people above were involved in the sale
Apr 08, 2025 -

Jim Butler Chevrolet responded

Thank you for reaching out to us. Caleb Varney, Sales Manager, will be reaching out to you via the phone number on file shortly. We hope we are able to resolve the problems you experienced or find a way to improve in the future.

April 08, 2025

The wait was long but ok she was nice and helpful She let me know I had hail damage from the last storms but pleased visit More

by lbuehrlen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2025 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

April 08, 2025

Tyler Lang was very efficient and polite. He helped me through the whole process of buying a newbtruck More

by judybeachler1221
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Lang
Apr 12, 2025 -

Jim Butler Chevrolet responded

Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! Thank you again for choosing Jim Butler Chevrolet, INC. and we hope to see you again.

April 08, 2025

Service center was wonderful. But the person I bought the car never told me my car would have to be there for 2 days. More

by princessvi_03@sbcglobal.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Geringer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Hunter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2025 -

Jim Butler Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

April 06, 2025

This dealer with add a 2% “dealer reserve” to your financing rate and not tell you. And when you ask questions,your made out to be an idiot. Tarah a finance manager wove such a web of fast talking xx. More

by naschott83
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tyler Ransom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2025 -

Jim Butler Chevrolet responded

Thank you for taking the time to let us know about your visit. We apologize for this experience during your visit with us. If you wish to further discuss your concerns or have any further questions, please reach out to our finance director directly at mzarlingo@jimbutlerchevrolet.com.

April 05, 2025

The sales person Brian was extremely helpful and went above and beyond to answer all of question and meet all of our needs More

by tjverweyst
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2025 -

Jim Butler Chevrolet responded

Congratulations on your new vehicle! We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We sincerely value your business and look forward to your next visit!

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