Jim Ellis Buick GMC Mall of GA

I wish that someone would greet customers at the door when walking in to the service area! . No one spoke to me at all! I just stood waiting to see who I could get to see me! I finally said something! when walking in to the service area! . No one spoke to me at all! I just stood waiting to see who I could get to see me! I finally said something! I was very disappointed! It felt like no one wanted to help me at all!! There were plenty of clerks too! A long time ago when I've been there someone came right up.. not any more!! More

I had an appointment scheduled, but when I arrived at the dealership, there were no other customers waiting—yet I was left standing around while multiple salespeople took their time and seemed in no rush to dealership, there were no other customers waiting—yet I was left standing around while multiple salespeople took their time and seemed in no rush to assist. I waited for about five minutes with no acknowledgment, despite the place being quiet. It felt disorganized and dismissive, especially considering I had booked ahead. The lack of urgency and clear communication made for a frustrating and disappointing experience. More

We had a great experience working with Nick at Jim Ellis. He was super friendly, helpful, and never pushy throughout the process. He responded quickly to our questions and made sure everything went smoothly. He was super friendly, helpful, and never pushy throughout the process. He responded quickly to our questions and made sure everything went smoothly. Highly recommend working with him! More

Honest, Smart, Quick. Real professional and enjoyed working with him. He's definitely a go to Salesman Real professional and enjoyed working with him. He's definitely a go to Salesman More

Service dept. is excellent. Your phone system/answer Service is terrible. It hung up on me several times. is excellent. Your phone system/answer Service is terrible. It hung up on me several times. More

He was a very friendly helpful and efficient sale me . He listened to all my questions and answered them well. Great experience He listened to all my questions and answered them well. Great experience More

Very professional. First time I was a little bit disappointed because I had some expectations and we had a little misunderstanding. But the next day they called me and First time I was a little bit disappointed because I had some expectations and we had a little misunderstanding. But the next day they called me and could solve it out. Also great customer service. More

Recently purchased a 2025 GMC 1500 and the process went very smoothly. My salesperson, Victor was a true professional and recommend asking for him if you are in the market for a new GMC. The Sales Manage very smoothly. My salesperson, Victor was a true professional and recommend asking for him if you are in the market for a new GMC. The Sales Manager was very helpful with a minor repair that was needed after purchasing. I also worked with their Service Manager, and he is top notch. Very attentive and took care of all the issues. Very professional group and look forward to building a strong relationship with their service team!!! More

Salesman was great. everyone welcoming and professional.will recommend.good deal on suv.great service everyone welcoming and professional.will recommend.good deal on suv.great service More

Very professional and explained the service in detail. He had my vehicle in and out in no time. He had my vehicle in and out in no time. More