Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Jim Ellis Buick GMC Mall of GA - Service Center
Buford, GA
2,280 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
2,280 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center
Sort by
December 21, 2024
They sent me an estimate for my car at 15000 plus! They only offered 13000 They only offered 13000 More
by GERONIMO1946
Verified Customer
December 21, 2024
My service advisor is Melissa Toole, she has been great to work with. The service team at Jim Eliis has done good work on my cars at a fair price. Over the years any issues they have addressed was repaire to work with. The service team at Jim Eliis has done good work on my cars at a fair price. Over the years any issues they have addressed was repaired right the first time! I have not had to return for a follow up fix. More
by DAVEYR
December 19, 2024
Had a great experience recently with Charles at the Jim Ellis GMC dealership in Buford. Had my 2500 truck in for some service items and he was great to deal with. Quick follow up with me on an order and Ellis GMC dealership in Buford. Had my 2500 truck in for some service items and he was great to deal with. Quick follow up with me on an order and fatastic communication as the work was scheduled, started and completed. More
by steve@southernelegancega.com
December 19, 2024
The service here is not what it used to be. I made an appointment and still took over 2 hours to get oil changed and tires rotated. That seems a little ridiculous to take extra time anyway. I made an appointment and still took over 2 hours to get oil changed and tires rotated. That seems a little ridiculous to take extra time anyway. More
by PPGRIFFI
Employees Worked With
December 16, 2024
Ed didn't even acknowledge that I walked in the door. He was my service provider and just set their quiet while I lost it in front of him while he was on his computer. He could have said sir I'll be with He was my service provider and just set their quiet while I lost it in front of him while he was on his computer. He could have said sir I'll be with you in a moment but instead he said nothing. Another service member acknowledged that we were there and when I told them what car we were there about then Ed piped up. While our battery was replaced we are still having an issue with some electrical clicking noise and had to take the vehicle back it is currently there now. Buick dealerships used to be top notch now they are no better than anything else. More
by Steve
December 15, 2024
Great service this week. Charles was very helpful and polite. We will be back soon. Charles was very helpful and polite. We will be back soon. More
by aweaver2
Employees Worked With
December 14, 2024
