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Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

4.4
2,316 Reviews
Call Service Center (770) 872-6272

2,316 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

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March 14, 2025

They problem was not resolved. The sensor is still not working. Unfortunately, my experience at this particular locations is full of long waiting time, and bad customer care. More

by BRANDON@BIGCHROME.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Stecker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kim South
1.0
This rating includes all reviews, with more weight given to recent reviews.
Christie Ledbetter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Rose
1.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Toole
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Cannon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Prayor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Floystrop
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anna Rogers, Rina Centeno
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Mar 23, 2025 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for bringing this to our attention. Please reach out to us so we can work towards a resolution. We hope to hear from you soon. All the best, Jim Ellis Buick GMC Mall of Georgia (770) 872-0884

March 14, 2025

Fantastic dealership was a pleasure service was great people very friendly and knowledgeable will continue to have my truck serviced here More

by dre3630
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim South
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christie Ledbetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Toole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Cannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Prayor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Floystrop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anna Rogers, Rina Centeno
Report | Print
Mar 18, 2025 -

Jim Ellis Buick GMC Mall of GA responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!

March 14, 2025

Ed is very prompt to respond and Service is always reliable so far from Jim Ellis. Thanks More

by reperry3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Cannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2025 -

Jim Ellis Buick GMC Mall of GA responded

Our staff is committed to providing each of our clients with the best automotive experience! We look forward to your next visit! Take care!

March 09, 2025

James is very professional and helpful and customer oriented. The Jim Ellis dealership provides very good service. More

by DSERDINIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Stecker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 13, 2025 -

Jim Ellis Buick GMC Mall of GA responded

We're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall of Georgia. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 08, 2025

Mr. Charles Pryor is an absolute professional. Very honest and knowledgeable. I'm very happy with the service at this location. More

by Marine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Prayor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 13, 2025 -

Jim Ellis Buick GMC Mall of GA responded

We're happy you found our staff to be supportive during your experience here at Jim Ellis Buick GMC Mall of Georgia. Feel free to reach out to us if you need anything. Have a wonderful day.

March 08, 2025

Great service, great communication throughout the time they had the vehicle and they are always very focused on customer satisfaction. More

by STUARTSCRUGGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 13, 2025 -

Jim Ellis Buick GMC Mall of GA responded

We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 05, 2025

Excellent service and outstanding customer experience. Kevin went above and beyond and took care of our needs. More

by angelwdominguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Report | Print
Mar 09, 2025 -

Jim Ellis Buick GMC Mall of GA responded

Our staff is committed to providing each of our clients with the best automotive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 05, 2025

James was awesome. He communicated and followed up like he said he would. I enjoy this dealership and how clean everything is. The tech even sent me a video with status More

by Will7260
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 09, 2025 -

Jim Ellis Buick GMC Mall of GA responded

We're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 04, 2025

I got a great price and my truck was done the same week I dropped it off. Thank you! More

by amoskos94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 09, 2025 -

Jim Ellis Buick GMC Mall of GA responded

Thanks! we always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!

March 03, 2025

Very good customer service but still the brake noise continues. It was not fixed after it was revised More

by ELIANAS1007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Report | Print
Mar 05, 2025 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for taking the time to leave us feedback about your experience with us. Please reach out to us at (770) 872-0884 so we may identify ways to improve your experience.

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