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Joe Machens Capital City Ford
Jefferson City, MO
7,829 Reviews
Joe Machens Capital City Ford offers a great selection of new Fords and Lincolns. We also offer all makes and models of used cars and trucks. We have a full service department, parts department, body shop and Quick Lane maintenance facility.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 7,829 reviews
January 14, 2026
Thanks to Josh Hubbard and the sales team for getting me back into a Ford. back into a Ford. More
by Jim S
January 14, 2026
Great service! I always give good surveys because I think it sucks that it typically affects the advisors pay. It's never a good thing to have to go to service. Advi I always give good surveys because I think it sucks that it typically affects the advisors pay. It's never a good thing to have to go to service. Advisors deserve a lot more grace than they are given. More
by Thop
Verified CustomerEmployees Worked With
Michael
January 14, 2026
I called for estimate on fully synthetic oil and a comprehensive check. The individual I talked to said he had no idea but my service representative would ask my service preferences and an estimated c comprehensive check. The individual I talked to said he had no idea but my service representative would ask my service preferences and an estimated cost. I wasn’t feeling well when I got there and forgot to ask, they didn’t, because I wouldn’t have gotten the service I wanted. After I relayed my information to the customer service representative things went pretty good. EXCEPT when I got home I had a text telling me they forgot to put the engine cover on and asked if I could come back in from my house in Taos. I said I wasn’t feeling well and wouldn’t be able to come back. They said they would send someone out to replace it. I’m pretty sure they did but was never notified it was replaced. More
by FIRECAP56
Employees Worked With
January 14, 2026
The sensor on the mirror was malfunctioning so we had to leave it in order to get it repaired. They were going to take it to the Chevy dealership and have them repair it, but they were busy and didn't get t leave it in order to get it repaired. They were going to take it to the Chevy dealership and have them repair it, but they were busy and didn't get to it. They brought it back to Ford and it took another day to have it done. The paint was not touched up on the car like it was supposed to be. Mr gross did not answer our phone because he had it turned off or turn down. The finance person did not have the correct email even after we told him it was wrong. The license plates were not put on the car. The car was dirty on the outside because of the week that it took to get it done. The inside was fine. Communication was bad all the way around. More
by Jeaniemaasen
Employees Worked With
Mike Gross
January 14, 2026
Kind, attentive, caring, quick clarification, easy going, great listener, great attitudes, friendly customer service with fast replies. great listener, great attitudes, friendly customer service with fast replies. More
by SRUSSELL7478
January 13, 2026
I believe everyone was on top of it. Answered all my questions. Made sure I felt comfortable with what I was purchasing. Answered all my questions. Made sure I felt comfortable with what I was purchasing. More
by barbliebi
January 11, 2026
Definitely recommend going to Brad and Harold at Capitol City Ford if you are in need of a new vehicle! They were super easy to work with and will treat you right! City Ford if you are in need of a new vehicle! They were super easy to work with and will treat you right! More
by brettemasek
