Joe Machens Capital City Ford

Christian was fantastic. Made the process very simple and is willing to help even after closing the deal. Made the process very simple and is willing to help even after closing the deal. More

Drove from Morrilton AR to buy this truck They were helpful. Nice and did all I asked for they even delivered truck to me. Great bunch of folks helpful. Nice and did all I asked for they even delivered truck to me. Great bunch of folks More

I had sent emails about looking at a specific vehicle at Jeff City store. I was very specific in stating I was going to be going to the Jeff City location. They said it would be no issue and would get that Jeff City store. I was very specific in stating I was going to be going to the Jeff City location. They said it would be no issue and would get that vehicle shipped. The COLUMBIA store called and emailed me to confirm I'd still be coming and that they had the requested vehicle. I reviewed the emails to verify communication and told them we had discussed Jeff City. They asked if I'd be willing to make the extra drive to Columbia, even though I was already driving an hour to get to Jeff. It was very frustrating. My salesperson was unfortunately not as knowledgeable about the vehicle that I was test driving and said he wasn't sure when questions were asked. He wasn't able to say things like "this vehicle is nice because... or this vehicle does this...". The ONLY reason I purchased from Joe Machens was because of the vehicle itself. I had test drove some vehicles at Rusty Drewing and had a MUCH better experience there, but they did not have what I was wanting. Their sales person was super knowledgeable and kept providing details about the vehicles driven. At Joe Machens, I did not get that, at all. In previous vehicle purchases I've made in my life, we were given more options at sales time (including taxes in loan, options to choose lien holder, etc). I was not given that. And when it was time to swap from trade to new vehicle, we felt very rushed because it was end of business day. We were not made to feel valued, by any means. And I find it crazy to do most of the paperwork in one building and having to cross a busy street to complete the sale... that's not safe, especially at night when it's dark. More

Dealer was excellent during the car transaction. l am satisfy with the Dealer. I will like to get my future car from them. l am satisfy with the Dealer. I will like to get my future car from them. More

All the guys made a great team and took great care of us. Thank you for great service Thank you for great service More

Didn’t plan on driving a truck home tonight, however we were treated well and Josh was helpful and made us feel comfortable. Well we drove out with a nice F150 tonight!! Great place Thank you Josh were treated well and Josh was helpful and made us feel comfortable. Well we drove out with a nice F150 tonight!! Great place Thank you Josh More

The dealership was great and the staff was friendly and very helpful I would receive the dealership to all my family and friends very helpful I would receive the dealership to all my family and friends More

Josh is a great salesman and they all were good working together to make my purchase easy together to make my purchase easy More

Christian was such a great salesman to work with! He answered all our questions and met all our requests...all without high pressure for a sale. His follow up was great an d we actually had a great He answered all our questions and met all our requests...all without high pressure for a sale. His follow up was great an d we actually had a great time buying a car! More

Mike was a great salesman. From the time I found the vehicle online and inquired he was easy to work with. We communicated via text and he answered all my questions. I drove 10 From the time I found the vehicle online and inquired he was easy to work with. We communicated via text and he answered all my questions. I drove 100 miles to test drive the vehicle and upon my arrival he had it warmed up ready for me to drive due to the cold weather. He worked with me to reserve the vehicle and I came back a couple days later to finish the purchase. There was no surprises and the purchase took less than an hour to finish up the paperwork, and I left the dealership with a clean car and a full tank of gas. If you’re looking for a no pressure salesman that’s easy to talk to Mike is your guy. More