Karl Knauz BMW

It was great with Rolly Davidson Client Advisor We went to showroom to buy a SUV and we were looking at cars in showroom and almost was about to come out without any decision but that was the time R We went to showroom to buy a SUV and we were looking at cars in showroom and almost was about to come out without any decision but that was the time Rolly Davidson your Client Advisor has approached us and he was so great ,friendly and patient man and took us to exact option which we were looking for and made us to decide to buy a X5 within 1 hour time.He has been a great sales person and nice person.I bought a service loaner car as per my budget,every thing looked good at the time of purchase.But after I went for fist car wash to showroom there were some scratches popped up on bonnet and side doors.I understand they were not visible at the time of purchase due to may be wax coating(Your showroom would have been more transparent I thought) .But when I explained this to Rolly Davidson he has been very helpful in attending the issue and promised us to get them rectified.Whenever we visit show room he has been very helpful and I would recommend him to anyone.I liked his attitude even after sale. I am not happy with overall showroom courtesy because there seems to be lot of confusion whom to approach for what?There is no proper front desk help nor people to attend if someone visit the show room.We need to run here and there and get hold of someone to help you. I observed your service team has been very helpful especially I think his name is Jeremy Zndersic Your store personnel are not encouraging and they are not very much clear with their responsibilities and not very helpful. More

Pleasant buying experience The team did a great job using our time efficiently and provided great service. Informative on our vehicle, how to use everything, financing option The team did a great job using our time efficiently and provided great service. Informative on our vehicle, how to use everything, financing options. Informative without pushing. We will go back for for our next purchase. More

sales and customer service karl knauz bmw of lake bluff provided me with the best customer service that i have ever experienced. i would definitely recommend this great dealersh karl knauz bmw of lake bluff provided me with the best customer service that i have ever experienced. i would definitely recommend this great dealership. More

Tisha and Spenser were great to work with. Tisha did not pressure, and got back to me on his day off. The certified pre owned vehicle I purchased was in excellent condition, you could not tell Tisha did not pressure, and got back to me on his day off. The certified pre owned vehicle I purchased was in excellent condition, you could not tell that it was used. More

Great experience Marek Gryc and the folks and Knauz were great to work with in purchasing my new car. I never felt pressured to meet their timeline - we worked instea Marek Gryc and the folks and Knauz were great to work with in purchasing my new car. I never felt pressured to meet their timeline - we worked instead on my timeline all along the way. Overall great experience. More

Most recent experience at Knauz BMW Recently completed my second purchasing experience at Knauz BMW. Steve, Doug and Spencer made this experience even better than my last (seven years a Recently completed my second purchasing experience at Knauz BMW. Steve, Doug and Spencer made this experience even better than my last (seven years ago). They were highly knowledgeable and very friendly throughout the entire process. We have just started using our new X4 and are enjoying it already. Would highly recommend the dealership and the folks we experienced. Jay and Jan N More

Fast, easy, friendly Very efficient. Bob is very low key. Understood my needs and parameters. Sure, he wanted to make a sale (don't we all), but that never got in the way Very efficient. Bob is very low key. Understood my needs and parameters. Sure, he wanted to make a sale (don't we all), but that never got in the way of a very friendly, fair negotiation. All car purchases should go like this. Very satisfied. Sam's tutorial in the exit process was great. Spencer, another "Genius" was likewise very helpful during the test drive. Adding the Genius staff is a great idea. Frees up the sales staff and puts BMW gurus in the cars with customers. I was very impressed. And, extremely satisfied with the car, a certified low mileage used 4 Series, and the certification process and benefits. More

Fantastic customer service I had a very pleasant experience at Karl Knauz BMW with my client advisor Matt Pudlo. We emailed back and forth for an hour so and he gave me a stand I had a very pleasant experience at Karl Knauz BMW with my client advisor Matt Pudlo. We emailed back and forth for an hour so and he gave me a stand up deal no one else could come close to matching. The entire process was painless , fast and easy. I was done and out the door in about an hour. Thank you Karl Knauz BMW , Matt Pudlo and Scott A. In finance. More

X5 Purchase Could not be happier with my purchase, Rolly Davidson and Knauz BMW. I asked for quotes off of the BMW site and Rolly contacted me with what he said w Could not be happier with my purchase, Rolly Davidson and Knauz BMW. I asked for quotes off of the BMW site and Rolly contacted me with what he said was the best price. After checking with 5 other dealers he was not kidding. Rolly was wonderful and did a beautiful job walking me through the purchase and educating me on my new X5. He has been there with a quick response for every request and kept me up to date on the build progress of my new X5. On the day of purchase I was presented with other service options I could purchase but no high pressure sales. I have highly and will continue to recommended Rolly and Knauz BMW to my friends. More

Great, No Hassle Experience - Highly Recommended I was in the market for a new BMW. After shopping at numerous BMW dealership in the area, I made an appointment to test drive a new BMW 328i xDrive at I was in the market for a new BMW. After shopping at numerous BMW dealership in the area, I made an appointment to test drive a new BMW 328i xDrive at Knauz. Bob Geisheker was my Sales Consultant. He was extremely professional, knowledgeable and provided a very pleasant, no pressure experience. Throughout my entire car buying experience, he was there every step of the way to assure that all my questions were answered and that I was 100% satisfied with my new purchase. He also made it clear that he was there AFTER I bought the car as well, as Knauz views car purchases as not simply a business transaction, but as an ongoing, long term (customer) relationship. Luke was my BMW Guru who walked me through every feature of my new BMW in great detail and even set up my automatic garage door opener in my new BMW! Great Job Knauz! More