Kelly Volkswagen

Great purchase experience. I purchased a new Atlas and the dealership team was friendly, transparent, fair with pricing and super efficient with my time. Thank you for a great I purchased a new Atlas and the dealership team was friendly, transparent, fair with pricing and super efficient with my time. Thank you for a great buying process! More

Courteous and professional Purchased a new vehicle last year which went well. Last visit was for my second oil change and 20k routine maintenance. Prices are reasonable, but tim Purchased a new vehicle last year which went well. Last visit was for my second oil change and 20k routine maintenance. Prices are reasonable, but time is valuable. Rated 4 🌟 because of the nearly 1.5 hour wait and oil finger prints on the hood and door (inside and outside). I'd like to see more attention to detail and respect for the paint. More

Excellent service customer service reps & technicians I highly recommend Kelly VW for service. Jen was hands down the best service rep I've ever interacted with in multiple VW dealerships.! I can't say en I highly recommend Kelly VW for service. Jen was hands down the best service rep I've ever interacted with in multiple VW dealerships.! I can't say enough positive things a out her! Very knowledgeable & helpful. More

Pleasant and easy No pressure whatsoever. Very comfortable buying experience, with friendly staff. Would most definitely recommend. The general atmosphere and ambience No pressure whatsoever. Very comfortable buying experience, with friendly staff. Would most definitely recommend. The general atmosphere and ambience of the dealership is rather serene. More

Bought a new 2019 Jetta SE George the salesman and the sales manager were both awesome. The experience was the best I have had buying s car. Thsnk you so much, Wayne LeBlanc George the salesman and the sales manager were both awesome. The experience was the best I have had buying s car. Thsnk you so much, Wayne LeBlanc More

lease process. Was able to lease a a 2019 Atlas vehicle in under an hour. Quick and easy, no hassles and picked up the vehicle the next day. Was able to lease a a 2019 Atlas vehicle in under an hour. Quick and easy, no hassles and picked up the vehicle the next day. More

Great car leasing experience I went to Kelly Volkswagen to lease a VW Tiguan. The service was friendly and not overbearing. I did not feel pressured. The entire process was easy a I went to Kelly Volkswagen to lease a VW Tiguan. The service was friendly and not overbearing. I did not feel pressured. The entire process was easy and quick and I was very happy with the price. I would go back to this dealership again. More

Great and prompt service Purchased my car here and has been back a couple times for a few recalls. I received great service, prompt with time and friendly staff. Purchased my car here and has been back a couple times for a few recalls. I received great service, prompt with time and friendly staff. More

Frustrated with continued leak "fix" I purchased a new 2018 Golf Sportwagen SE TSI last August. I have had an issue with a leak from my back trunk/hatch. My first leak (which was major) I purchased a new 2018 Golf Sportwagen SE TSI last August. I have had an issue with a leak from my back trunk/hatch. My first leak (which was major) was in April and was supposedly fixed. It wasn't even a month later that I had another leak again from the trunk/hatch door. Again, it was fixed. A week later, yup! ANOTHER leak. It has been over a week now at the dealership and I have no idea what the status is. I have contacted the Attorney General, the Greater Lawrence Community Action Council and Volkswagen Group of America. I have filed a complaint with the Attorney General and opened a claim with Volkswagen of America. While Nick & Rachel have been courteous and tried to help, I am beyond frustrated that the manager, Said, of Kelley Volkswagen- he has not contacted me in over a week. I did speak with a supervisor at Volkswagen of America, Ken Swaintek, and received no help from him as well. I am beyond frustrated with this situation, and have little confidence that my issue will be resolved judging on the information on sunroof leak issues that Volkswagen has had. (According to Mr. Saintek, that is what has resulted in my back leak). I am not sure of where I am heading now. I am discouraged and leery f if my car will ever be completely fixed. One thing I do know is that, as much as I love my car, I am pretty darn sure I would NEVER purchase another from Volkswagen. One upset, discouraged and frustrated customer. More

Dealer holds no interest on customer concerns. At this dealership, satisfaction is a long shot. In short, it takes time to find someone b4 being found. Let alone finding a common ground to make th At this dealership, satisfaction is a long shot. In short, it takes time to find someone b4 being found. Let alone finding a common ground to make the customer feel comfortable. Bought somewhere else. More