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Ken Ganley Ford Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.7
3,374 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars. There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
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8383 Brookpark Rd

Parma, OH

44129

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Showing 3,374 reviews

October 01, 2022

Always quick and easy service. Been coming here for many yrs. And always done right at Ganley Ford West. More

by lap4768
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Sapienza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Walker
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Oct 03, 2022 -

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford West.

September 30, 2022

Nick was a pleasure to work with. Completely upfront about costs and the also programs available to me as a consumer. Looking forward to completing the repairs on my vehicle. More

by LINKYQ919
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Seminatore
Report | Print
Oct 03, 2022 -

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Nick met your expectations. Thank you again for choosing Ken Ganley Ford West, we look forward to having you as one of our valued customers for many more years to come!

September 30, 2022

They took care of my vehicle in a timely fashion. The staff was very professional. More

by Anthony
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick Seminatore
Report | Print
Oct 03, 2022 -

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford West, we look forward to having you as a valued customer for many years to come!

September 26, 2022

Had pre-approved loan, but applied for other financials. Not good, but love my car! More

by sinadamsfl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Ruper
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Bruggeman
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Sep 26, 2022 -

Ken Ganley Ford Parma responded

Providing a positive experience is our top priority, so we're disappointed to hear that you didn't have a 5 star experience. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

September 25, 2022

Dave and the staff are great. I really appreciate them and the services for my truck. More

by Blue2434
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2022 -

Ken Ganley Ford Parma responded

It's fantastic to hear that Dave and the team provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Ken Ganley Ford West!

September 24, 2022

Nick is fantastic! He represented Ken Ganley Ford in an excellent manner! Nick is professional, thorough, friendly and knowledgeable! More

by Ruqayyah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Seminatore, Carlyle Franklin, Blaise Clark
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Sep 25, 2022 -

Ken Ganley Ford Parma responded

It's great to hear that Nick was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford West!

Sep 25, 2022 -

Ruqayyah responded

Excellent! Thank you

September 22, 2022

The service department is always friendly and thorough in their explanation of work needed. The team also provides regular updates on status of vehicle repair. More

by MW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Seminatore
Report | Print
Sep 25, 2022 -

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford West. Your service feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 21, 2022

Bad experience, would not recommend to Anyone. Powers to be should pay more attention to what goes on in there service department. More

by Mike
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dave Moga
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Seminatore
Report | Print
September 21, 2022

Great customer service nice quick updates had to wait for parts but quick appointment set up in and out same day service nice people More

by jackie814l
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Seminatore
Report | Print
Sep 21, 2022 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 17, 2022

It was a great experience. Didn’t wait long at all and they were very friendly. More

by JIMCOLBERG78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlyle Franklin, Blaise Clark
Report | Print
Sep 19, 2022 -

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

Sep 19, 2022 -

Ken Ganley Ford Parma responded

Hi, thank you so much for your positive comments about Ken Ganley Ford West! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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