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Ken Ganley Ford Parma
Parma, OH
3,467 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars.
There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,467 reviews
February 19, 2025
Madelyn was amazing. Very knowledgeable and helpful. She was not pushy at all and seems genuine. Very knowledgeable and helpful. She was not pushy at all and seems genuine. More
by adrinawolf
Employees Worked With
February 19, 2025
I recently visited Ken Ganley for an oil change. When I arrived, I was originally told that there were two cars in front of me and that it could take an hour and a half to two hours, which seems a l When I arrived, I was originally told that there were two cars in front of me and that it could take an hour and a half to two hours, which seems a little ridiculous for something as simple as an oil change. If you can’t service my car in a timely manner, then don’t book multiple appointments. Thankfully, my car was finished in an hour. My mother also had her car in for service and when I asked one of the service guys for a status update, he gave me a confused look and told me I would have to ask George because he was the one who took point. His tone seemed rather rude, and I didn’t understand why he simply couldn’t look up the car in the system and check the status for me. When George finally had an update for me, he came off rather arrogant. I checked back with him at the end of my appointment to see if my mom‘s car would be ready and once again, his tone came across arrogant when he was telling me they were working on getting it back together. I think Ken Ganley needs to do a brush up on their customer service skills. When I go in to have my car serviced not only do I expect it to be serviced in a timely matter, but if I have a question about some thing, I expect to be helped rather than talked down to like I’m a bother. More
by HATZ19
Verified CustomerFebruary 19, 2025
Very informative,Alicia was great she ask me if I had any points to use I said that I didn’t know My works on my truck didn’t cost anything I will return again and again points to use I said that I didn’t know My works on my truck didn’t cost anything I will return again and again More
by PDONAHUECLEVELAND
Employees Worked With
Alicia Jeffery
February 19, 2025
It was a pleasure working with George and team. Would highly recommend. George was the best! Would highly recommend. George was the best! More
by Krabat50abe20
February 18, 2025
Madelyn was amazing, she knew what she was talking about and walked us through every step. Loved that she spoke Spanish for my husband. and walked us through every step. Loved that she spoke Spanish for my husband. More
by tatiz1995
Employees Worked With
February 18, 2025
Our experience was great and we were treated like family! Highly recommend this dealership and salesperson! Highly recommend this dealership and salesperson! More
by Ryan
Employees Worked With
February 18, 2025
Excellent service from George the service advisor and he was extremely helpful with my concern was extremely helpful with my concern More
by HOLMESJU
Employees Worked With
February 18, 2025
Very knowledgeable and sympathetic to our cause Mark and Pam were awesome. Simply a awesome crew. Pam were awesome. Simply a awesome crew. More
by jeffkozma1020
Employees Worked With
Other Employees :
Alicia Jeffery
February 17, 2025
Everyone was nice and got some good discounts! Bubba is really kind and helpful and knowledgeable. Bubba is really kind and helpful and knowledgeable. More
by maggiestauffer
Employees Worked With
February 17, 2025
Austin hands down was the easiest to work with. Thanks for finding what I needed !! Thanks for finding what I needed !! More
by Gyro George
