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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,850 Reviews
Call Service Center (888) 433-2764

1,850 Reviews of Ken Ganley Ford Parma - Service Center

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January 13, 2023

Great overall experience working with Dave and the Service Department. Work was done very timely and we received updates throughout the process. The explanation of the work and the recommendations for More

by Pat O’Malley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The mechanic that worked on our vehicle
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Jan 15, 2023 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 13, 2023

The staff here were incredibly helpful and friendly and my car was done even faster than they originally thought. I will definitely be back. More

by Boonepup22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin
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Jan 15, 2023 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 11, 2023

Prompt, polite, respectful, efficient. Everything was as good as it could be, absolutely no complaints. More

by LRSCHRADER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Seminatore
Report | Print
Jan 12, 2023 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Jan 17, 2023 -

Ken Ganley Ford Parma responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford West! We look forward to your next visit! Take care!

January 10, 2023

Honest, accommodating, courteous and prompt. Customer service always helpful and informative. Would not hesitate to recommend More

by genovero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin
Report | Print
Jan 11, 2023 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Jan 13, 2023 -

Ken Ganley Ford Parma responded

Hi Genovero, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

January 09, 2023

Got in and out quickly and easily. Would recommend service here to others with Ford’s. More

by pramser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Seminatore, Carlyle Franklin
Report | Print
Jan 10, 2023 -

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford West!

Jan 11, 2023 -

Ken Ganley Ford Parma responded

Hi Pramser, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Ken Ganley Ford West. Thanks for the recommendation, and have an amazing day!

January 09, 2023

Other dealers were quoting me thirty to forty days if I were to schedule or ten to fourteen days if I left my car there. Unbelievable! Ganley had my car turned around over the weekend even though it was a More

by Cleveland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin
Report | Print
Jan 10, 2023 -

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Jan 11, 2023 -

Ken Ganley Ford Parma responded

Hi Cleveland, thank you so much for your positive comments about Ken Ganley Ford West! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 08, 2023

Best service and great people waiting on me clean waiting area. I will Recommend this place More

by Peggyscheider
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Seminatore
Report | Print
Jan 09, 2023 -

Ken Ganley Ford Parma responded

Peggy, We are very happy to have provided you with such a positive experience! Nick and our team sincerely value your business and look forward to your next visit.

January 07, 2023

nick that was taking care of me taking care of service appts for car he was amazing so kind thoughtful and just awesome !!! More

by sampiar17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Seminatore
Report | Print
Jan 08, 2023 -

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Jan 09, 2023 -

Ken Ganley Ford Parma responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford West. We hope you have a great day!

January 07, 2023

Fantastic service department! Thank you for speedy service! Be try knowledgeable and courteous staff. Have a great weekend. More

by jenwolf79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 08, 2023 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words, Jen, and for taking the time to leave us this wonderful feedback!

January 07, 2023

Great service always nice and always eager to help come from Sheffield lake worth it More

by N0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Seminatore
Report | Print
Jan 08, 2023 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford West to be a positive one. Please don't hesitate to reach out if you need anything else.

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