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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,945 Reviews

1,945 Reviews of Ken Ganley Ford Parma - Service Center

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March 24, 2023

George did a fantastic job of communicating with me and he really took care of me. More

by ryan.caraboolad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2023 -

Ken Ganley Ford Parma responded

Hi Ryan, we are very happy to have provided you with such a positive experience!

March 24, 2023

It was nice and pleasant at getting me Ford the day I gave me a loaner car and the service was very nice More

by SHELTONOLUNDY7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Yerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Overman
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Ruper
4.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Palffy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Moga
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Sapienza
4.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin, Ken Pitman
Mar 27, 2023 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Ken Ganley Ford West

March 24, 2023

Everyone was very professional I was being taking care two different associates walked in and both asked if someone was helping me More

by MARINE11714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2023 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

March 23, 2023

Always a pleasure doing business here at Ganley Ford West! Sales and service for several cars. More

by BGAUGHAN57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2023 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

March 22, 2023

Was unprepared for the amount of time it would take to repair my car, and being a one car household I relied on that car very much. Ken was able to get a loaner car while it was being repaired and kept me More

by Dj.Brestensky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlyle Franklin, Ken Pitman
Mar 23, 2023 -

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford West. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Mar 24, 2023 -

Ken Ganley Ford Parma responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

March 21, 2023

I’ve had to take my truck back 4 times and every time I got it back my truck drove worse. Now I have the inconvenience of driving a rental truck for work. More

by JMus
Recommend Dealer
No
Employees Worked With
Not listed
Mar 21, 2023 -

Ken Ganley Ford Parma responded

We are sorry to hear about your experience with our service department. Can you please reply with the first and last name on the account, the type of vehicle and a phone # to reach you. We would like to get more info so that we can address this. Or you can email the info to our Customer Relations Manager at Wheatley@GanleyAuto.com

March 21, 2023

Dave Moga was extremely helpful in making sure my oil change was done and getting my brakes fixed up as well. When I initially came in for my oil change there was a recall on a part that got fixed during More

by Jill Krebs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin
Mar 21, 2023 -

Ken Ganley Ford Parma responded

Jill, Thank you for your business and this review. We're happy to hear Dave and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Mar 23, 2023 -

Ken Ganley Ford Parma responded

Hi Jill, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford West. If you have any further questions, please give us a call. We're always happy to help!

March 19, 2023

Great customer service, knowledgeable service representative, he got back to me with an estimate very quickly. More

by boyda2nd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin
Mar 20, 2023 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 18, 2023

I bought my Ecosport there. Dave Moga is great with names/ faces and cars, and always makes me feel welcome. I was disappointed this time (oil change) that my wiper fluid was no More

by Hedenman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2023 -

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. We apologize for not refilling your wiper fluid. Thank you for choosing Ken Ganley Ford West!

March 18, 2023

The workers left listen to you as a person and will let you know about any specials. More

by TERENCEDALEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin, Ken Pitman
Mar 20, 2023 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford West to be a positive one. Please don't hesitate to reach out if you need anything else.

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