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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,948 Reviews
Call Service Center (888) 433-2764

1,948 Reviews of Ken Ganley Ford Parma - Service Center

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January 26, 2023

Very knowledgeable and friendly staff. Dave answered all my questions and was very helpful! Great experience overall. More

by Nick-Jess-dom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2023 -

Ken Ganley Ford Parma responded

Thank you for the kind words for Dave and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

January 26, 2023

They were very informative. My car was serviced in a timely fashion. I was happy with my experience. More

by Redheart48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2023 -

Ken Ganley Ford Parma responded

We are thrilled to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 26, 2023

Everyone is friendly and helpful. I recommend to anyone for sales and service. Make you sure you expect a great experience! More

by Nicky2x
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Yerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Palffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Sapienza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Feruito, Nick Seminatore, Carlyle Franklin
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Jan 27, 2023 -

Ken Ganley Ford Parma responded

Thanks, Nicky, for sharing your thoughts about your experience with Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

January 26, 2023

Always helpful and very kind when i need something fixed or help with my truck More

by Lisi1062
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2023 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words for Dave, and for taking the time to leave us this wonderful feedback!

January 25, 2023

Exceptional service by the entire staff. No messing around and got the job done in a timely manner for the amount of work needed done. More

by RICOGALASSI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 26, 2023 -

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

Jan 27, 2023 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

January 23, 2023

Great service and friendly staff. My mustang was taken care of and I will be back for future service! More

by wally
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Seminatore, Carlyle Franklin
Report | Print
Jan 23, 2023 -

Ken Ganley Ford Parma responded

Wally, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 23, 2023

Great service! Went above and beyond to figure out what was going on with my explorer. More

by LENTZM303
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pam Koglman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Seminatore
Report | Print
Jan 24, 2023 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford West to be a positive one. Please don't hesitate to reach out if you need anything else.

Jan 26, 2023 -

Ken Ganley Ford Parma responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

January 22, 2023

Good service but $65 for an oil change is a little expensive Nice and friendly people More

by Billdiana482
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Seminatore
Report | Print
Jan 23, 2023 -

Ken Ganley Ford Parma responded

Bill, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford West.

Jan 25, 2023 -

Ken Ganley Ford Parma responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

January 20, 2023

The service department staff have been so kind, responsive, and thoughtful! Will definitely continue to have them service my precious Bronco! More

by MELISSA94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Seminatore, Carlyle Franklin
Report | Print
Jan 22, 2023 -

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Melissa, and look forward to your next visit.

Jan 23, 2023 -

Ken Ganley Ford Parma responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

January 20, 2023

Nectar care of me, and check me in at per usual. He is outstanding outstanding. A great asset to Ganley Ford personality plus. More

by mnanac7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Seminatore
Report | Print
Jan 22, 2023 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Jan 22, 2023 -

mnanac7 responded

I found that to be a Nick to be outstanding I think so far has the best customer service, and I’ve been there a couple of times

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