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Ken Garff Honda Riverdale - Service Center
Ogden, UT
2,873 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,873 Reviews of Ken Garff Honda Riverdale - Service Center
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March 12, 2022
It took over 4 months to get my car back due to parts delay. Would have been quicker If collision would have coordinated with suspension people to determine what parts they needed at the same time. Had delay. Would have been quicker If collision would have coordinated with suspension people to determine what parts they needed at the same time. Had to wait for parts twice because of this. I would have rated them excellent otherwise. The work completed looks professional and very good quality. Very happy to have my vehicle back! More
by GINA.BELL
Verified Customer
March 12, 2022
This is and has been the best service department in the Mountain West in my opinion based on numerous services performed on my vehicles through the years. No worries, no problems just promises kept. Mountain West in my opinion based on numerous services performed on my vehicles through the years. No worries, no problems just promises kept. More
by JBL.375
Employees Worked With
Other Employees :
Kevin Hurd
March 12, 2022
Ken Garff in Riverdale has been an exceptional service department for both of my Hondas. However, the last visit to have the alternator replaced on my FIT was expensive. If I hadn't received a mailer fr department for both of my Hondas. However, the last visit to have the alternator replaced on my FIT was expensive. If I hadn't received a mailer from you for a discount I may have went to a local mechanic. A word to the wise, Your service is exceptional, especially the phone video, letting me know what you are doing. I will continue to use your facility and continue to praise your service department to my friends and family. A word to the wise... A Bi-monthly discount card in in the mail would get us in your door more often and show your concern with the recent high inflation. Check your figures as us customers seem to spend more than we originally came in for. Thanks again... You are the best. More
by paulutahfink
Employees Worked With
Other Employees :
Kevin Hurd
March 10, 2022
I leave there feeling reassured and satisfied. They are professional and courteous. I trust that my car will always be taken care of. They are professional and courteous. I trust that my car will always be taken care of. More
by SIGH_SMILE
Employees Worked With
March 09, 2022
I almost always have a good experience at this dealership. The only issue I had was I went in and they told me my battery voltage was fine.. a month later I had to come in for a battery replacemen dealership. The only issue I had was I went in and they told me my battery voltage was fine.. a month later I had to come in for a battery replacement and was told my voltage from the last time I was there wasn't good and shouldn't have been passed off. I just wish they would have replaced it and saved me a trip instead of having me drive around with a subpar battery. More
by RHIANNON_V23
Employees Worked With
March 09, 2022
FREE Diet Dr Pepper! Enough Said! Great communications both from the service rep and the technician. Got the job done quickly and perfectly. Did I mention the free ic Enough Said! Great communications both from the service rep and the technician. Got the job done quickly and perfectly. Did I mention the free ice? All of the service reps are awesome to work with. More
by dbkite
March 09, 2022
What awesome service! It took 3-4 tries to get it fixed. Not all repairs are easily diagnosed and repaired the first time. The best part though was that service agent and It took 3-4 tries to get it fixed. Not all repairs are easily diagnosed and repaired the first time. The best part though was that service agent and technician were awesome to work with. You hear horror stories of how dealers do this type of thing all the time. That they beat the customer up with one expensive repair after another. But my agent helped where he could and I never felt cheated or taken advantage of. Thanks guys. More
by jeff_j_c
Employees Worked With
Kevin Hurd
March 08, 2022
They agreed to me as I walked in and and told me they would be right with me as soon as they were done with the customer before me they came in help me as far as servicing my car it's servicing my car th would be right with me as soon as they were done with the customer before me they came in help me as far as servicing my car it's servicing my car the employees that can guard are awesome and they're always on point and for the most part they're always on time when it comes to estimates it means they're pretty close I have all good to say about them. They've been nothing but great service when it comes to my vehicle andI would recommend Ken garf Honda at any time More
by delagarza970
March 08, 2022
I wish I could have given more stars. My initial experience was very good. My technician was friendly and attentive. But things went downhill from there. Here is what happened: After My initial experience was very good. My technician was friendly and attentive. But things went downhill from there. Here is what happened: After all the indicator lights came on on my dashboard, I learned my car needed a repair that had to be done by a dealership. I was worried about the expense since dealerships charge more than my regular shop. I took the car to Ken Garff in Riverdale. When he first met me, my tech wrote down my VIN and soon told me the repair was under warranty. I was very grateful, so when he suggested I complete $1600+ of maintenance in addition to the warranteed work, I decided I would at Ken Garff rather than at my regular shop. The work took a full week to complete because the warranteed part was not in stock. I was a bit frustrated but understood that it was no one’s fault. I paid my bill and picked up my car, which seemed fully repaired. Several days later, my tech began calling me. He said my repair was actually not under warranty after all—he said my VIN was not in the batch of VINs included. He said I would need to pay for the repair after all, or at least for the part. I was baffled. The more I thought about it, the more I disagreed. He had my VIN at the time he told me of the warranty coverage, so he knew whether or not my car was included. I felt manipulated since I certainly would not have done the $1600+ in maintenance at the dealership if I had the other repair to pay for out of pocket too. I was already pretty unhappy with my treatment at this point, but then something happened to push things over the top. A couple of weeks after Ken Garff’s work, the indicator lights that had come on before came on again. Not wanting to deal with KG anymore, I took my car to a different dealership. What was wrong with it? A bunch of the parts that had been removed for the initial work had not been tightened down properly when they were (re)attached!! I am out more money for that mistake now, too, because I couldn’t even trust KG enough to return to have them fix the problem they caused through poor workmanship. Very disappointed! More
by be_marching
Employees Worked With
