Klaben Chrysler Jeep Dodge Ram
Kent, OH
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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We took delivery of our new Willy's Jeep the first week of January. Within the first few weeks, a loud chatter/rattle starting coming from the top and front of the engine. When I dropped the vehicle for se of January. Within the first few weeks, a loud chatter/rattle starting coming from the top and front of the engine. When I dropped the vehicle for service to diagnose the problem, it was initially determined that the waste gate on the turbo charger was faulty. A new turbo charger and waste gate was installed. Upon re-examination, the noise was still very evident. The high pressure fuel pump was checked and was determined to be okay. At this time engineering was brought onboard and it was determined to check the timing belt and tension pully. It was determined that a spring on the tension pully was faulty, causing too much slack on the timing belt/chain. Our jeep was in service for 17 days. We were provided a loaner vehicle and we were treated well by Timothy Beane from sales and and Justin Stinnett from Service. My compliant is with the factory for allowing a vehicle to be sent out for delivery from the factory with serious mechanical defects. Our jeep has been repaired, but the new car experience has certainly been diminished. The manufacturer did re-imburse us a months payment and did provide an extended warranty. WE love the jeep and I certainly hope we are once again able to enjoy our new vehicle, without the fear of another break down. Ken & Zella Phares More
This is the best dealership there is. I just purchased my 4th vehicle from Klaben CJDR and it’s the only dealership I trust and have and plans on returning to. Great folks and great quality vehicles. Brian i 4th vehicle from Klaben CJDR and it’s the only dealership I trust and have and plans on returning to. Great folks and great quality vehicles. Brian in finance is awesome too and made sure I made smart decisions to protect my vehicle and provided me with awesome warranty options. More
I am a repeat customer who just purchased my third vehicle from Klaben in Kent. Carl Esker was friendly, knowledgeable and helped me find exactly what I was looking for, and no pressure! Carl was also vehicle from Klaben in Kent. Carl Esker was friendly, knowledgeable and helped me find exactly what I was looking for, and no pressure! Carl was also the salesmen on the first two vehicles and was the reason I returned for my recent purchase. Thanks for a Wonderful experience. More
Everything went real smooth. Don Jacobs and Kim Devlin treated my wife and myself like family. They followed up by e-mailing me the information they said they would. Third vehicle I've purchased from the treated my wife and myself like family. They followed up by e-mailing me the information they said they would. Third vehicle I've purchased from the Jacobs family. More
Been a customer since 1995 when I ordered my first new truck. The staff is super friendly. My go-to salesman is Don Jacobs. He is an amazing salesman, go see him if you are in the market for a new or used truck. The staff is super friendly. My go-to salesman is Don Jacobs. He is an amazing salesman, go see him if you are in the market for a new or used car. He will not disappoint. The service person I use is Joe Hilliard, very friendly and very understanding of your needs. In the parts Department, Matt King is the man. Highly recommend every aspect of CJDR. More
John was great to work with...very knowledgeable and attentive. We feel he would handle anything that might come up in the future in the best way possible. attentive. We feel he would handle anything that might come up in the future in the best way possible. More
This being the first time having my Jeep Wrangler serviced, I am very satisfied. I plan on having all future servicing preformed at Klaben. Great cup of coffee in waiting room. serviced, I am very satisfied. I plan on having all future servicing preformed at Klaben. Great cup of coffee in waiting room. More
I cant say enough about the care and compassion Joe Hilliard gives to everyone not just me. Brought my 2013 Avenger up from NC to get it serviced, because they couldnt figure it out. I always bring it Hilliard gives to everyone not just me. Brought my 2013 Avenger up from NC to get it serviced, because they couldnt figure it out. I always bring it to Klaben, but it happened in NC I thought shouldnt be hard to fix. Joe did way more than I ever expected. Joe and the tech did such a great job it actually is as quiet as it was when I bought it new at Klaben 8 yrs ago. I miss having Justin on that side with Joe the 2 of them really have you smiling when you leave. Please keep up the great work. Its been a rough month and the treatment I got really brightened what ive been going through. I cant thank you enough... More
Carl was a very good salesman and got back to me always on good time. I highly recommend this dealership. Carl got me the price I wanted and didn't stop trying untill I was happy. Also he has reached out t on good time. I highly recommend this dealership. Carl got me the price I wanted and didn't stop trying untill I was happy. Also he has reached out to me weeks later to assure I'm still happy with my purchase. More
We did not actually purchase through Kent store but through Warren. Mike Urbania did a great job as always to get this truck for my company. through Warren. Mike Urbania did a great job as always to get this truck for my company. More