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Klaben Ford Lincoln

Kent, OH

5.0
14,676 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,676 reviews

April 26, 2017

Our new to us Escape This is our second car we've gotten with Klaben Ford. First we leased a focus, now we bought a used escape. From leasing to buying it's been an absol More

by Denimarie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ty Davis
April 26, 2017

Professional and helpful Chris Moldas was professional and helpful as always! We left with the car we wanted and stayed within our budget. We were very happy with everything. More

by hfournier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 26, 2017

Artie and his crew again did a terrific job. My latest experience at the Klaben Body Shop in Kent was, once again, excellent. I have had various damages over the past 10 years that I have taken More

by DICKWILSON0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Artie Gissinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 26, 2017

very poor I was told at my last appointment that I need my brakes done, I received notices from Klaben that I needed to make an appointment for my brakes. I al More

by DBURKHART5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mona Crooks
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2017 -

Klaben Ford Lincoln responded

Thank you for sharing your experience at Klaben Ford Lincoln. We truly appreciate the time you spent completing the survey and giving us your feedback. I'm sorry that we failed to give you the service that you deserve. Obviously we failed as a team. It appears that several employees had plenty of opportunities to make a difference in your service visit and we all let you down. We've tried to contact you through the dealerrater.com website and through phone calls from our service manager, but we haven't heard back from you. Our management team would like to review the concerns and speak with you soon. Please contact Service Manager Tom Alcorn at 330-593-6720 or Service Director Carl Bujorian at 330-593-6722. Or, please email talcorn@klaben.com or cbujorian@klaben.com. Thank you.

April 26, 2017

My experience Everyone at Klaben Ford was professional and knowledgeable. I never felt like something was trying to be jammed down my throat. They were patient wit More

by Nathat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Mott, Andy Bellian
April 25, 2017

Excellent customer service! Mike Cooney is the guy you want to talk to for your next car purchase! Easy going, honest, and no pressure. He answered all our questions and provided More

by Rose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Slomberg
April 25, 2017

It was a good experience and I got a good offer Everything was good and nice but it takes long time to finish the deal. I will recommend my friends to buy their car from this dealer More

by Mniyazi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Brinko
April 25, 2017

Great Even though my problem was small, it was handled appropriately. I can't say enough about how great your service department is. I have always had a p More

by MHARRISON003
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Slomberg
April 25, 2017

First impression very good! I was treated very well. They explained everything to me, made sure I understood all charges and the repairs were done at the time promised. More

by INFO40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Floyd Bowen
April 25, 2017

Long but rewarding I came in to just look and get prices. I didn't think i would be buying a car. I felt a little pressured but everything ended up alright. More

by megan.appy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Batten, Matt Moyers, Stephanie Slomberg, James Stickler
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