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Klaben Ford Lincoln

Kent, OH

5.0
14,735 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,735 reviews

March 25, 2017

Good place to buy a car Terry Baughman was a great, no pressure salesman that listen to my needs and matched me with the vehicle I required. Good trade in valye on my vehicle More

by polandjoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Bellian
March 25, 2017

Purchasing Lincoln MKS off of lease I decided to purchase my Lincoln MKS when the lease period expired and I was so amazed at how Rich Klaben, Dave Mott, and Doug Beavers took care of me More

by Matt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Beavers, Dave Mott
March 25, 2017

Awesome Experience Took my Fusion in for its first oil change since buying it used. The Service Dept was clean, indoors, and easy. Everyone was very helpful and there More

by Magatthea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Xu
March 25, 2017

Best experience man can have The experiences at Klaben have been the best I've ever had that is why I've been going there for 25 years and I will continue to go there till the day More

by maxicub
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Perkins
March 24, 2017

excellent Nate went above and beyond in his search for a vehicle for me. He was not overbearing but I always knew he was working for me. More

by frank
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Bryant
March 24, 2017

BEST CAR DEALERSHIP IN THE USA Ty Davis Gave us that special, special service. This is the second vehicle we have purchased from Lincoln Klaben in less than two years. BEST More

by Latanya123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ty Davis
March 24, 2017

Replaced rear 1/4 panel due to rust & repainted. The rust was bad on my driver side rear quarter panel and it needed to be replaced. The experience of the experts who worked on it were evident. The M More

by ALIPOT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Artie Gissinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 23, 2017

Not good Normally good. That day bad. The service guy was Eric who was let go. I reported my visit to Tom alcorn and he handlerd it and was sorry for my experi More

by TERRYGMOYERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric (he was let go)
Mar 23, 2017 -

Klaben Ford Lincoln responded

Thank you for taking the time to write a survey for Klaben Ford Lincoln. I appreciate the texts from you this week and welcome your feedback. As you know from our recent conversations, we appreciate your loyalty to Klaben. I'm very sorry that we didn't have your most recent repair completely quickly. Although things may not always go the way we intend, we remain customer-driven and committed to doing what’s best for our customers. Without satisfied and loyal customers like you, we can't succeed. I know you have all of my direct contact information. Don't hesitate to reach out to me at any time. Sincerely, Tom Alcorn Service Manager Klaben Ford Lincoln, Inc, talcorn@klaben.com

March 23, 2017

Great experience! I had done a good bit of homework before visiting the dealership, but Tom was great at answering questions, making points I hadn't considered, and mad More

by Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Nicodemus, Stephanie Slomberg
March 23, 2017

NO WORRIES! YOU CAN BE ASSURED THAT WHATEVER SERVICE YOU NEED AT KLABEN, IT WILL BE DONE EXPERTLY AND TIMELY. THE SERVICE GROUP INCLUDING JOE AND MONA ARE READY A More

by rhk2112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Sott
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