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Klaben Ford Lincoln

Kent, OH

5.0
14,735 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,735 reviews

February 10, 2017

Always slow Anything over an hour for an oil change is crazy. Also the price seems to always be different 10+ times I've had an oil change and it's never the same More

by MFOURNIER0511
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2017 -

Klaben Ford Lincoln responded

Thank you for completing the dealerrater.com survey. We appreciate the feedback. I apologize for the wait during your last visit. Thank you for speaking with me today. I look forward to seeing you next week to install the part we special ordered for your car. I'll do my best to have you in and out quickly. Our price for an oil, filter change and tire rotation, or The Works, hasn't changed in a long time. However what does affect the bottom line price are special offers that do change from time to time. I will review the discounts with you on Tuesday. Mike Brandvold Service Advisor Klaben Ford Lincoln, Inc. mbrandvold@klaben.com 330-593-6762

February 10, 2017

Keep coming back My first experience leasing with the help of Bob Paytas at Klaben Ford was so brilliant that I returned to do it all over again. The quality of both t More

by Crystal Angle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Paytas
February 10, 2017

Over and above as usual! Thank you Mike Cooney for yet another great experience. Thank you for going over and above the necessary steps to make the transition to the new leas More

by Bookbug1125
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 10, 2017

The best dealership to deal with Kenny King was very friendly as always and Nate Bryant was just so helpful in getting the vehicle for me to test drive before buying it. Visiting Chri More

by josephfury225
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny King, Nate Bryant
February 09, 2017

The best place to buy a car The salesmen at Klaben are very professional and friendly. I would recommend that they see Kenny King or Nate Bryant, two great people who helped me a More

by josephfury225
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny King, Nate Bryant
February 09, 2017

Everything was great. Great salesman. Easy to work with. Joe and Andy went out of their way to help me and not try to sell me something I didn't want or need. More

by BARNO8053
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Bellian, Jim Bills, Andy Bellian
February 09, 2017

Dan Peters This is the third time I returned to Klaben and leased a car. Each time I return I find it to be easier to go through the process. Dan Peters has be More

by new fusion driver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Peters
February 09, 2017

Great Service! We returned a lease and I was on the fence about what I wanted. Tim Sterling pointed me towards the Escape and asked what colors and features I would More

by gdp623
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 09, 2017

First and only choice for a service professional I got to know Don a long time ago back when he worked for Goodyear. His customer service was always outstanding! I have sinced followed him to Klaben More

by ViperGTS44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Xu
February 09, 2017

Customer service Kudos to Bob Paytas. He sold us an Escape then stepped right up when we had an issue in the service department. Then turned around and sent us tickets More

by djackoh
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bob Paytas
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